The flood disaster destroyed many livelihoods.
A man from Erftstadt wanted at least to have the ordered packages rerouted, but DHL cannot find a suitable solution.
Erftstadt - A man from Erftstadt is badly affected by the storm and was initially unable to return to his house.
The small town in North Rhine-Westphalia is one of the hardest hit areas of the floods in 2021 *.
Many of the buildings have been destroyed or in danger of collapsing; specialists from the geological service must first check them before the residents are allowed to return.
The parcel service DHL was one of the economic winners of the pandemic, but often makes it into the news for other reasons, for example because of parcels in a roundabout way *, new fees * for parcels from abroad or parcel couriers who do not ring *.
Flood: DHL parcel diversion more complicated than expected
A man from Erftstadt wanted to divert the two packages he had ordered to a DHL parcel shop because he was initially not allowed to enter his house after the flood disaster *.
However, the parcel service has strict rules for rerouting, which in such a disaster situation seem quite complicated.
For security reasons, the company first wanted to send a PIN code to the man by post, only then should the redirect be possible.
“That's a joke and you're not serious, right?” Asks the man on the DHL Facebook page. “It is outrageous to get rid of customers saying 'they just have to wait'. I live in the affected area of Erftstadt-Blessem and wanted to have two parcels that are on their way to me diverted to the post shop ”, he continues and ends his contribution with:“ Thanks for nothing. ”
DHL, on the other hand, explains it like this: “Wherever delivery of shipments is not possible or is only partially possible, our colleagues on site are working on suitable alternatives. These can include special issue points, temporary storage and, in individual cases, also returns to the sender. ”At first it was not clear which of the options would apply in this case. However, the man will have to wait a little longer for the packages he has ordered.
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