A delivery confirmation was sent by email, but the package cannot be found.
A scenario that many people should know by now.
But who is liable?
You are not always at home when the package is due to arrive.
The parcel service would then actually try to deliver again the next day.
Another possibility would be for the delivery to be deposited in a parcel shop.
In both cases, the recipient receives a notification.
It seems that the case is becoming more and more common that a parcel is marked as delivered, although this is not the case.
It says that the delivery was given to the neighbor - but he did not find the parcel carrier.
So where is the package and how should you act as the recipient?
+
Despite a delivery confirmation, the package is lost.
Who is liable and how do recipients have to behave?
The answers can be found here.
© Michael Gstettenbauer / Imago
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?
Parcel lost: who is liable?
A distinction must be made here whether the recipient has specified a storage location or not. If the tick for the filing authorization has been given, the customer is responsible, so lawyer Nicole Mutschke to
RTL.de.
If this approval has not been granted, the
transport
risk
lies
with the sender
. The prerequisite for this, however, is that it is a commercial provider, according to consumer expert Ron Perduss. If parcels from a certain service provider are repeatedly lost, customers can take action. At least with most of the large online shops, as the consumer expert indicates. He advises
blocking these service providers
, because then they will no longer be allowed to deliver packages to the recipient in the future.
In most cases, the parcel service is no longer available for selection.
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Parcel delivery service in front of the door: is that allowed?
The lawyer answers this question with a clear no. “In principle, the
handover is only considered delivery
. You can only do it differently if something else has been agreed with the parcel service, ”says Mutschke. Another agreement would be the authorization to place the package in a specific storage location. If this has not been granted, the parcel deliverer is not allowed to leave the delivery at the door. With the beginning of the corona pandemic, the conditions to protect the deliverer and the recipient were adjusted. However, the packages must not be placed at random.
Regardless of the way in which the package was lost.
In any case, you should first contact
the dealer
and ask for a solution.
Often times, they have better options to track parcel shipping.
In addition, the amount can be refunded.
(swa) * Merkur.de is an offer from IPPEN.MEDIA.
Also interesting:
Scary discovery: man finds inexplicable window in his house
.
New forms of delivery: this is how parcels land at the recipient
New forms of delivery: this is how parcels land at the recipient
List of rubric lists: © Michael Gstettenbauer / Imago
