Customer service is not always customer-friendly.
A Facebook user apparently found out recently when he placed a defective order from Rewe.
Cologne - A few days ago, the customer service of the supermarket giant Rewe angered a buyer so much, according to his information, that he did not know what to do other than to publicly share his concern on Facebook. In March of this year he ordered a microwave from Rewe that was already defective. He immediately complained about the microwave. According to the Facebook post, the customer then received a return slip and the telephone number of the service hotline “after an eternal back and forth”.
When nothing happens for a long time, the user takes their luck into their own hands and calls them.
But it turned out that he had apparently not been given the workshop's service hotline, but that of the manufacturer.
According to the customer, this does not feel responsible and refers them to the workshop that should repair the microwave.
But here, too, all responsibility is rejected: The device is not repaired there, but sent back to the manufacturer.
The customer should also demand a refund from this.
Angry Rewe customer about service: Nobody is responsible
But that's not all.
After another call to the manufacturer, the user says he is no smarter: because he is still not responsible and has not received a device.
Annoyed, the customer reports next to the Rewe service.
But “what a surprise, responsibility is being pushed back there,” he continues.
As a last resort, he sees the publication of his misery on Facebook.
Rewe customer service thinks the experience is "a shame"
Rewe promptly replies to the Facebook post and finds the experience described "really a shame" at first. In order to pursue the matter further, the customer is requested to contact the company, stating the customer number, email address and order number, as can be read in the comment. Unfortunately, it remains to be seen whether the customer will still do this after running the gauntlet on the phone. Another Facebook user has a tip for microwave buyers: “In such cases, always make use of the online right of return immediately. It's really easy on the nerves. "
Several Lidl customers had to find out that good customer service is not always easy to find, and the group simply left them out in the rain after a great offer. It would be so easy to get positive feedback from your customers. You just have to listen to them, just like this supermarket did with a long-awaited product group.