Some companies have a harder time providing good customer service than others.
A Lidl customer was now talking about this on Facebook - the answer has it all.
Munich - A Lidl customer gave free rein to her frustration at the supermarket chain's inadequate customer service on Facebook. The user had ordered a steam broom from Lidl two months earlier - but it appears to have been delivered defective. According to her own statements, the customer then contacted the discounter's customer service several times. So often that she says herself that “their mailboxes must be overflowing”. But the “underground, modest” service only replied with the information that a service partner would contact her.
Then it was enough for the customer: she wrote an angry post to the company on Facebook.
"This is not how you deal with customers and their complaints," the angry user railed against the large corporation.
The social media team responded promptly by stating that the customer had already been answered privately.
A spare part is also already on its way to the customer.
The catch: the customer was apparently never asked what exactly was defective.
Facebook user jokes: "Get the service you pay for"
Another Facebook user quipped under the post: “You get the service that you paid for.” Another Lidl customer also expresses her displeasure with the supermarket chain in the comments: “I have been waiting for many weeks or months now I ask for my e-bike to be delivered.
I paid over 1000 euros in advance. ”In the meantime, she tried to cancel the order.
But here, too, patience seems to be required: Because now the customer is no longer waiting for her e-bike, but for the cancellation confirmation and her money.
Angry Lidl customer: "I'm slowly feeling *******"
Even a few days after the message was posted and Lidl replied quickly, the steam broom buyer still has no solution to her problem.
"Not ONE normal answer, not to even talk about a solution / processing the complaint," she adds furiously: "I'm slowly feeling *******."
But the Lidl employees themselves are not always satisfied either.
Just recently, a Lidl saleswoman had publicly settled with many customers.
Does the company just have to plan better to keep customers happy?
Just recently, the discounter literally left many parents in the rain with a special offer.