A Saturn customer complains on Facebook about pre-orders he has made.
With these it would have messed up the consumer electronics chain.
The discussion.
Ingolstadt - Be it game consoles or records from popular bands - you can find almost everything in the Saturn range.
However, the consumer electronics chain also has to repeatedly experience annoyed customers who are not satisfied with the company's service.
This also includes a customer who turns to the “Saturn Germany” Facebook page to let his displeasure run free.
In his choice of words he is anything but squeamish.
"So with the PS5 you sold the pre-orders.
You sold it again with my record, ”the Saturn customer begins his list.
On Facebook: Angry Saturn customer discusses pre-orders with an electronics store chain
The reason for his Facebook post, however, is the latest episode of his pre-orders at Saturn.
"And now you can still pre-order the new Switch OLED while Amazon is already closed," says the user of the social media service.
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Discussion on Facebook: A Saturn customer complains about their service regarding pre-orders for various products.
He also expresses his fear of the consumer electronics chain.
© Screenshot Facebook
Background: The latest product from Nintendo will not appear until Friday, October 8, 2021, and is very popular in advance.
The enormously high pre-order numbers testify to this.
The Saturn customer's comment in this regard, addressed to the consumer electronics chain: "As far as pre-orders are concerned, are you somehow very resistant to learning, aren't you?"
Saturn responds to comments from angry customer - he expresses his worst fear
Saturn does not want to let that sit on it without comment and reacts to the statements of the customer.
“We can only work on ourselves here and hope that you will have better shopping experiences in the future.
If you have any questions about an order, just get in touch by PM ”, writes the social media team of the consumer electronics chain.
The angry Saturn customer then reacts and expresses his specific fear: “I am simply afraid that in the end it will mean again: Too many pre-orders, too few goods.
It was like that several times now.
And you just have what it takes ”.
When Saturn asks the customer to provide his customer number via private message, the latter again refers to the problem that he seems to have identified.
“It's generally about the OLED switch.
You allow pre-orders without end and in the end you have too few consoles ”.
With this statement from the customer, the short Facebook conversation between him and the “Saturn Germany” social media team ends.
A Kaufland customer also lets his displeasure run free via Facebook - and reaps plenty of headwind for it.
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