Vodafone has had a major disruption.
Thousands of users complain about TV problems.
Munich -
Thousands of fault
reports
are currently being received from Vodafone customers
on the
allestören.de
portal
.
Numerous TV channels apparently no longer work.
However, not all programs appear to be affected.
With some users, only the public broadcasters do not work, with others the private ones and with still others neither.
Sometimes only HD channels seem to be affected.
Vodafone disruption: customers rage - "What a juice shop"
"No TV reception in HH since about 3:30 p.m., customer service not available - all query places occupied - you are what a
juice shop,
" writes a customer on
allestören.de
.
Another customer complains about the increasing number of malfunctions at Vodafone: "Again a malfunction .. This time TV (93053 Regensburg) more often something new ... But never a whole month without any failure."
Vodafone disruption: constant failures bring customers to white heat
In the past, there were regular failures and disruptions at the provider.
The customers are angry every time and disappointed about the constant problems at Vodafone.
Every year the consumer advice centers in Germany receive numerous complaints, including about mobile phone and internet contracts.
Only recently, the Federal Association (vzbv) announced the evaluation of all consumer complaints in 2020. Vodafone, the second largest provider of broadband and fixed network in Germany, headed the list of complaints "by far". The provider is also at the forefront when it comes to terminations. As Vodafone explained to heise.de, with more than 45 million customers the number of customer complaints related to Vodafone would be “far below the homeopathic alcohol range”. (md)
