An online order from Aldi Süd caused a lot of anger on the part of the customer.
At some point her patience broke - the result can be seen on Facebook.
Heilbronn - It started with the purchase of an air conditioning system and ended with a test of patience and a frustrated Facebook post on the Aldi Süd page.
An Aldi customer vented her anger there - and then got an answer from the discounter.
A few other users also took part in the discussion; the topic created a need for discussion.
Returns at Aldi Süd: Patience test at the discounter
According to her own account, the customer waited almost two months for her money to be processed or for her return to be processed until she spoke up on Facebook in angry words. She wanted to return an air conditioner previously purchased online. However, that worked less well. Accordingly, the customer had to wait four weeks for the device to be picked up. Aldi’s partner company, which is responsible for the forwarding, described them as “incompetent”. Three weeks after the collection was carried out, there was still no repayment.
After an unsuccessful phone call with the service team, the customer couldn't help but post an angry post on Facebook: “Never again Aldi !!!
We are so disappointed and angry !!
The poor people who really need their money.
This is not a service and not a good advertisement for you!
And we will tell everyone who only wants to buy from you in the smallest amount !! "
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Aldi Süd: complaints on Facebook
Aldi Süd reported in the comment column and apologized to the customer for the long waiting time, that was “definitely not our standard.” The customer should contact customer service using the contact form.
This no longer responded to the answer.
But other customers got involved.
“Not definitely your standard?
Didn't you take the last complaints seriously? ”Wrote one.
Another customer shared her similar experience including "hours on the hotline" and "just running around because the first return ticket didn't work."
Another user found the complaint via Facebook post a little exaggerated: “Just because a customer is dissatisfied, should others be warned?
Aldi Süd tried to reassure customers that the discounter would take all complaints seriously.