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Kaufland: When customers commit a crime - these actions are illegal!


Kaufland and Co. do not have fun with this: With some campaigns, many customers even commit a criminal offense.

Kaufland and Co. do not have fun with this: With some campaigns, many customers even commit a criminal offense.

Going to the supermarket is more natural than anything else in our lives.

You can now get almost everything you need for your daily needs at Kaufland, Aldi, Lidl * and Co.

Nevertheless, some customers are often not so


about the rules in the supermarket, as

reported by


Yet every child knows that it is forbidden to steal something, to destroy something or to commit an attack.

However, many customers - consciously or unconsciously - have violated the first two points at one point or another.

Because hand on heart: who has not already fallen off the shelf and broken a product?

In these cases nothing happens most of the time.

But some mistakes when shopping can also end with a complaint or a house ban.

Shopping in the supermarket: Consumption of food is not allowed

This can easily be avoided, because the rules for shopping in the supermarket can be found on the website of the regional consumer advice centers or at Stiftung Warentest.

However, some customers seem to forget this when the hunger or thirst becomes too great when shopping and consumes the goods before they buy.

The empty pack then lands on the conveyor belt and is paid for.

But that is actually not allowed, as Kaufland *


at the request of

*: “In retail, the general rule is: the goods remain the property of the retailer until they are



Strictly speaking, this means that the consumption of food in the supermarket does not comply with the legal requirements. "

Shopping in the supermarket: Kaufland offers trial offers

But in most cases the employees in the supermarkets turn a blind eye and let the customer get away with the misstep.

The situation is similar if you simply try fruit or vegetables before buying.

You make yourself liable to prosecution.


Reading newspapers in the supermarket is not forbidden, but neither is it encouraged.

© Sven Hoppe / dpa

It is relatively easy to get around this problem.

“If the customer would like to try a special product, there is of course the possibility to do so.

In this case, our employees are happy to help and are available on site as a contact person, ”emphasizes Kaufland.

In addition, Kaufland regularly offers the opportunity to try new products or provides tasting plates with cheese or sausage at the fresh produce counters as part of special campaigns.

"Unfortunately, due to the current corona situation, we are currently unable to carry out tastings in our branches," explains Kaufland.

Shopping in the supermarket: Kaufland asks customers to read newspapers only after they have bought them

But trying food is not the only faux pas that customers can step into in the supermarket.

Often you see people leafing through newspapers, which are then put back again.

That is also not what Kaufland wants: “The satisfaction of our customers is our top priority.

Since we want to offer all our customers perfect products, we ask you to read newspapers and magazines only after purchasing them.

So every customer can be sure that he is buying an original, unread product. "

In principle, however, it is not forbidden to read the newspaper in the supermarket.

On the contrary, it even falls under testing.

Unless the prohibition is stipulated in the house rules.

However, should the customer damage the newspaper in such a way that it cannot be resold, he will have to pay for it.

Shopping in the supermarket: Customers are allowed to open packaging - under one condition

But food and newspapers are not the only products that customers try or “test” in the supermarket.

Every now and then you can find products that have already been opened on the shelves of supermarkets.

The situation here is similar to that of the newspapers.

The packaging may be opened for testing or to check whether a product is complete.


This only applies if the packaging is not damaged by opening and the product can still be sold afterwards without any problems, ”emphasizes the Baden-Württemberg consumer advice center.

Otherwise, the customer must compensate for the damage incurred.


is an offer from IPPEN.MEDIA

Source: merkur

All life articles on 2021-09-22

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