A Deutsche Post customer is not at all happy that he is billed for allegedly hidden costs.
But what is behind these fees?
Bonn - Who does not know it: You expect a package full of anticipation and the delivery comes, as luck would have it, exactly when you are not at home.
Instead, you are greeted by a small, yellow notification that you cannot deliver, and you can first make your way to the post office.
A customer of Deutsche Post found such a note on him - and got quite a shock.
Because then he will be charged costs of which he was not aware.
Deutsche Post: Customer shocked by additional charges
The horrified customer shared a photo on Facebook * showing the message from his post office.
He will then be charged a customs fee of 1.12 euros and an additional flat-rate fee of 6 euros.
“Who actually gave you the job of interpreting the customs duties for me?
At least I don't and I don't want to, ”he writes, stunned,“ I can drive to customs myself and pick up my shipment. ”The fact that the display fee seems to be much higher than the actual customs fee causes astonishment.
“6 € for a customs duty of 1.12 €?
This is a rip-off of the very first quality! ", He railed," And as I said, I didn't ask you to do it.
Where can you turn it off? "
Deutsche Post: Where do the "hidden" customs costs come from?
Shortly after the disappointed customer published his rant, Deutsche Post spoke up and explained what was behind the apparently hidden costs. Customs clearance by the post office, instead of the recipient himself, would already be agreed in the shipping contract. In order to collect a delivery from customs yourself, you have to be registered as a self-declaration, which can be done with a form on the DHL website. It is also interesting that the amount of 6 euros is still relatively low compared to other countries. Did that appease the disappointed customer? With such a plausible explanation, one can only hope that there will be no more nasty surprises on the bill in the future.
IKEA customers were also annoyed by unexpected additional costs.
Meanwhile, Deutsche Post has come up with a few drastic innovations.
(le)
* tz.de is an offer from IPPEN.MEDIA.
List of rubric lists: © IMAGO / Shotshop