"Pretty bold": Lidl customer angry about parking ticket - discounter reacts promptly

Due to the long parking time, a Lidl customer in Berlin received a parking fine.

She was angry and complained to the discounter.

The discounter commented on Merkur.de.

Berlin / Munich - As annoying as they are for every driver, traffic fines for incorrect parking or parking times that are too long are not uncommon.

If you have the impression that you haven't done anything wrong, then the little pieces of paper are all the more annoying.

This is also the case with a Lidl * customer in the Berlin district of Hermsdorf, because she apparently did not expect this ticket at all.

After shopping, she returned to her car and was shocked: a parking ticket was stuck on her car.

Lidl: customer parks too long and is punished

You have exceeded the "maximum parking time", it said on the parking ticket of the responsible administration.

The result: a contractual penalty of 30 euros.

In addition, a “legal claim” was threatened if the amount should not be paid.

She probably didn't want to let that sit on her and therefore contacted the Lidl branch.

The answer, however, did not reassure the customer.

On the contrary: it caused even more excitement.

Her complaint did not produce the desired effect.

Together with the receipt and the yellow parking ticket, she shared Lidl's response on Facebook.

Lidl does not cancel penalty - "Shopping not in proportion to the parking time"

On the grounds that the purchase was not in proportion to the parking time, Lidl did not want to cancel the penalty.

"Please note that our Lidl parking spaces are only intended for visits to our Lidl branch," Lidl also remarked in the answer.

The branch asked the angry customer for understanding.

But she did not want to counter this, as her Facebook post clearly shows.

The discounter's customer found clear words here: “Dear Lidl Germany, for chatting with a friend in the store, it's pretty bold to pay a 30 euro fine in a parking lot,” emphasized the angry customer.

After all, you should actually use 90 minutes from the parking lot, so their reasoning.

She added that setting a shopping time was "presumptuous".

Lidl explains decision - "Procedure relates to significantly exceeding the parking time"

At the request of

, Lidl explained the decision.

"In a few branches - mostly in the inner city - our parking spaces are managed by various external service providers," stated Lidl.

Here you point out the free parking time with “clearly visible signs” and check the parking discs with the help of employees of the service provider.

"At selected locations, it is no longer necessary for our customers to display the parking disc, as a new system records the parking time with the help of sensors in the ground," it said to

.

If the maximum parking time is exceeded, according to Lidl, the service provider is notified by the system.

Video: Police test digital parking tickets

"Experience has shown that the free parking time is sufficient": a fine for Lidl customers is unavoidable

According to Lidl, the processing fee of the external service provider can be up to 30 euros and is adapted to public transport.

"This procedure refers to a significant excess of the parking time," said the supermarket Merkur.de opposite.

The free parking time is more than sufficient: “Experience has shown that the free parking time is sufficient for shopping.

In addition to the free parking time, additional waiting periods also enable additional purchases in nearby retail establishments or longer purchases. "

A cancellation is therefore only possible if the customer can prove otherwise.

In addition, Lidl does not benefit from the warning money: "The complete processing of all modalities related to the warning money is carried out exclusively by the service provider." In this way, Lidl has had good experiences "differentiating between Lidl customers and parking offenders".

The penalty of 30 euros seems inevitable for the Lidl customer.

Meanwhile, the corona numbers are skyrocketing in Germany.

The effects can be seen at Lidl, Aldi, Rewe and Edeka.

These corona rules in the supermarket apply in November.