The Limited Times

Now you can see non-English news...

Important exchange rule: Merchants only have to take back goods if this is the case

2021-11-19T15:39:50.647Z


The Christmas shopping is coming up? Anyone who assumes that everything can be exchanged is wrong. Dealers are often accommodating, but the legal situation is clear.


The Christmas shopping is coming up?

Anyone who assumes that everything can be exchanged is wrong.

Dealers are often accommodating, but the legal situation is clear.

The shopping list is written, the shopping spree was successful and the bags are full of new clothes, household appliances and gifts. But especially with the latter, it is not uncommon for an exchange - if the dealer allows this.

Because the exchange service is not a matter of course in all cases.

So whoever rushes to the store in question with the receipt * and an urgent exchange request should find out beforehand which rules apply at the retailer.

Retailers do not have to take back a product if they simply “do not like”, informs Stiftung Warentest as a large German consumer organization. Most large chains and smaller retailers are so accommodating and take products back for no good reason - but they are not obliged to do so. The IHK Munich also informs that customers who simply do not like the product are not entitled to payment of the invoice amount: “If the customer later realizes that he regrets his decision or that he does not like the goods, he must bear the consequences.

There is no statutory right to exchange or return

”.

The best thing to do when you buy something is to find out the conditions under which the dealer allows an exchange.

Usually only the proof of purchase and the unworn / unused goods have to be presented.

If a shop issues a voucher instead of cash, the customer has to accept it, unlike in the case of a defect, according to Stiftung Warentest

.

You might also be interested in:

In these cases, a broken banknote will be replaced.

+

Anyone who thinks that every purchase can be exchanged within 14 days is wrong.

© Imago

Seller must replace defective item or refund purchase price

Keyword defect: If it only becomes apparent after unpacking and trying out a purchased item that it is defective, the customer is entitled to a repair or an intact replacement. This not only applies to electrical appliances, but also to clothing, smartphones, pans, etc., as Stiftung Warentest informs.

If the dealer does not comply with this "supplementary performance", the customer can withdraw from the purchase and will be reimbursed the full purchase price after the article has been returned

.

In general, the following applies: In stationary retail, the retailer determines the conditions under which he takes back goods.

The IHK writes: "Dealers who grant their customers the right to exchange or return may limit the scope of the goodwill".

For example, the retailer can determine how long customers can return a product or that a product can only be returned in the original box.

It is also at the retailer's discretion whether to exclude certain groups of goods from the exchange, such as swimwear or cosmetics

.

(jg) * Merkur.de is an offer from IPPEN.MEDIA.

List of rubric lists: © Imago

Source: merkur

All life articles on 2021-11-19

You may like

News/Politics 2024-03-07T22:16:23.755Z
Life/Entertain 2024-03-17T04:16:10.298Z

Trends 24h

Life/Entertain 2024-03-28T17:17:20.523Z

Latest

© Communities 2019 - Privacy

The information on this site is from external sources that are not under our control.
The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.