A customer ordered something from MediaMarkt as part of Black Friday.
But when he opened the package, he couldn't believe his eyes.
The criticism followed promptly.
Ingolstadt - It is probably the highlight of the year for many bargain hunters - Black Friday.
But consumers can expect many attractive offers not only in stores, but also on the Internet.
The technology giant MediaMarkt is no exception. Even before tomorrow's bargain Friday (November 26th), the chain attracts with Black Week.
Black Friday: Only packaging material instead of a laptop - MediaMarkt customer complains on Twitter
However, there are always annoying incidents after which the customer finally complains about it online.
One of them has now done that on Twitter.
According to his post, he had ordered a laptop.
After unpacking, however, the big surprise followed.
Instead of a new device, the customer only received packaging material and several flyers.
The anger about it was of course great.
“To my regret, I found that these are what I received yesterday instead of newly ordered laptops.
It's totally inappropriate, ”he wrote using the hashtag BlackFriday and tagged Media Markt.
#BlackFriday #DHL @mediamarkt_de to my regret I had to find out that these are what I received yesterday instead of newly ordered laptops.
It's totally inappropriate to order number is 129237283. pic.twitter.com/b7mgFB3gL3
- Herrbuelent (@herrbuelent) November 18, 2021
The company responded promptly - because apparently the angry customer has already turned to the company.
"Good morning, haven't I already written to you?
The colleagues are already investigating ”, was the answer.
Black Friday complaint: MediaMarkt customers receive an empty package instead of an ordered laptop
But that is obviously not enough for the customer.
He added an addendum.
He was annoyed that he has been filling out the same form over and over again since he received the empty package last Wednesday.
MediaMarkt then promised: “Our colleagues will check it out and then get in touch with you.” However, Swiss Post does not show whether the customer has now been happy about the laptop he ordered.
But he is not alone with his anger: complaints keep piling up with the technology giant.
Most recently, a man on Facebook vented his anger about the long delivery times.
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