Christmas is getting closer, many companies are luring people with Black Friday offers.
The pressure to buy can get your pulse racing.
A customer complains to MediaMarkt.
Ingolstadt - They are currently flashing towards you on all shopping streets and on every website: The Black Friday offers.
On this Friday the time has finally come and the shopping baskets can be diligently filled - online and offline.
Some companies use the whole week to bring special offers to customers.
The same goes for the electronics chain MediaMarkt.
During the so-called “Black Week”, the Ingolstadt-based company advertises its “best offers of the year” with the slogan “It doesn't get any cheaper than today”.
Before this special week, there was even an extra advance sale for MediaMarkt Club members.
In a company Facebook post about this, a customer vented his anger.
MediaMarkt: Black Friday and Black Week not only generate enthusiasm
Under the big black and red announcement of the exclusive discounts, a customer reports on his "MediaMarkt Germany experience". He writes: "On the phone, the employee insulted me and just hung up in the middle of a sentence when I asked whether my long-awaited order would arrive on time." arrive because it has not yet been sent despite the assurance. The MediaMarkt customer acknowledged the whole experience with an angry "Shitty service: Not only incompetent, but also cheeky."
An employee from MediaMarkt commented on the user's anger post with "Of course that doesn't work ..." He also asked for a private message and said that he would check the process.
How the unsightly “MediaMarkt experience” turned out is not apparent from the Facebook post.
Our editorial team has sent the company a request in this regard.
MediaMarkt: Delivery stress during Black Friday times
The Facebook user will probably not be the only one this year who will have to wait a little longer for their orders.
The annual discount battle around Black Friday is clouded by the continuing delivery bottlenecks caused by the corona pandemic.
Retail expert Gerrit Heinemann from the Niederrhein University of Applied Sciences told
dw.com
: “It's crazy.
We have delivery problems with the coveted items, but at the same time, due to the pandemic, we have a considerable surplus of slackers from the lockdown period. "
