Have you ordered a parcel to be delivered to your home but missed the doorbell of the parcel carrier?
Then you don't necessarily have to go to the post office or the parcel shop.
Often there is no time for everyday shopping.
Many people
therefore
order
online
.
Whether articles for everyday use, clothing or gifts - nowadays you can have almost anything conveniently delivered to your home.
But what if you are not at home when the goods are delivered?
Missed DHL package - what to do?
Missed the
DHL package
?
A couple of possibilities are conceivable here: If the parcel carrier could not reach you at home * and the ordered parcel could not be delivered to a neighbor, you will be
informed
via a
notification
card.
It is possible to
pick up
the parcel on the following working day
at the specified post office or
parcel station
.
You have one week, i.e. seven working days, to collect the goods.
After the period has expired, the DHL package will be
sent back to the sender
.
Also read
: E-commerce: Problems with parcel delivery?
Your rights - and what to look out for.
You don't want to go to the post office to pick up your parcel?
DHL offers free second delivery
What maybe not everyone knows: The company DHL offers a
free second delivery attempt
on its website
.
A second delivery of a DHL parcel is only
possible
two days after the order
has been placed at the
earliest
.
Please also note that the shipment is only
stored
in the branch for seven working days
.
The date of the first delivery attempt is decisive.
The seven working days are counted from the following day.
This means that the free second delivery is only possible within this time.
Also read
: DHL: The customer is waiting at home for her parcel - but this is a strange detour.
Attention, only in these cases does DHL offer a free second delivery
But: You can only have a parcel delivered again if it is a
home-addressed shipment
.
In addition, the DHL package can only be redelivered to the same address.
A
change of address
is
excluded
.
Letters
,
post
and
DHL parcels
are also
excluded
from a second delivery
.
A specific delivery request at a certain time cannot be specified.
Instead, you can also give DHL a parking permit.
What does the second delivery look like at Hermes and DPD?
When
shipping
Hermes
parcels
, up to
three delivery attempts are standard
. If none of the attempts could
deliver
the package, you have
ten days to request a fourth delivery
. If this also fails, the ordered package will be returned to the sender.
At
DPD it
looks a little different.
The parcel carrier has the option of
bringing the
undelivered parcel to a
parcel shop
or back to the
depot
.
If the parcel is brought to the depot, a second delivery takes place automatically.
If the parcel cannot be delivered again and is returned to the depot, you have seven days to request a third delivery attempt.
If this is also unsuccessful, you can arrange for it to be collected from the depot again within seven days.
You also have to pick up your parcel yourself if the parcel carrier brings it directly to a parcel shop.
(jn) * Merkur.de is an offer from
IPPEN.MEDIA.
