Do you fly now and how do you get the money for a flight cancellation?
Just before Christmas in the world, and many Israelis had already booked flights, the Omicron breed arrived and preyed on the cards.
So how do you get a refund for a paid flight, which countries have become red and are also vaccinated committed to return isolation?
Questions and answers for hesitant passengers
Ziv Reinstein
28/11/2021
Sunday, 28 November 2021, 09:46 Updated: 10:22
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Airport in South Africa in the shadow of the spread of variant Omicron (Photo: Reuters, Edited by: Aviad Ballali)
The Omicron strain is preying on everything Israelis have planned for the coming weeks, such as Christmas markets and low-cost flights, as new countries enter the Ministry of Health's red and orange list.
In addition, restrictions have been imposed on vaccinated, recovering and unvaccinated people who return from abroad and are forced to stay in solitary confinement for at least three days until receiving two negative PCR tests.
So how do you get the money if you want to cancel the flight you booked? In the country when you land back? The updated guide for anyone who still flies, and also who decides to stay in the country.
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To the full article
Can I cancel a flight I paid for and get my money back?
Airlines still fly from Israel to destinations around the world, which means that if you have not purchased flight cancellation insurance, or a change of date and the flight is still valid - the airline is not obligated to refund you the money.
If you purchased a ticket a week ago, for example, you can cancel it under the Transaction Cancellation Act within 14 days of making it.
If you did this a month ago - you will have to either fly or give up the flight, if you do not want to fly, but the money you paid will not be refunded.
Conversely, if the flights are canceled by the airline or for any other reason, then there is the Aviation Services Act (Tibi Act), which allows the refund of the money within 21 days from the day the consumer has submitted a written request.
Want to cancel the flight and it leaves anyway?
You will not receive a refund.
Ben Gurion Airport (Photo: ShutterStock)
What happens if my destination turns red - I get a refund for the flight I paid for?
If your destination has become "red", like almost all countries in the African continent, but there are still flights of the airline where you purchased the ticket - you will not receive a refund if you do not fly.
If an airline cancels a flight to a destination that has turned red, it is required by Tibi law to return the money to the passengers.
Which countries are not allowed to fly now ("red" countries)?
Angola, Uganda, Seychelles, Eritrea, Ethiopia, Aswatini, Botswana, Burundi, Burkina Faso, Benin, Ghana, Gabon, Djibouti, Guinea, Guinea-Bissau, Equatorial Guinea, Gambia, South Africa, South Sudan, Democratic Republic of the Congo , Central African Republic, Republic of the Congo (Congo Brasville), Zimbabwe, Zambia, Ivory Coast, Togo, Tanzania, Cape Verde, Liberia, Mauritania, Mauritius, Mali, Madagascar, Mozambique, Malawi, Lesotho, Nigeria, Nigeria , Sao Tome and Principe, Somalia, Senegal, Sierra Leone, Saint Helena (UK), Chad, Comoros, Kenya, Cameroon, Reunion (France), Rwanda.
To update the world countries' classifications, visit the following link.
Johannesburg South Africa Airport, this past weekend (Photo: Reuters)
What happens if Israel decides to close Ben Gurion Airport?
According to the legal advisor of the Consumer Protection and Fair Trade Authority, Adv. Hanna Weinstock-Tiri, if the state decides to close Ben Gurion Airport - then it is possible to receive a refund within 90 days, and in some cases also entitled to additional compensation.
"Even today, there is an exception to the right to compensation for the cancellation of the flight in circumstances that do not depend on the airline," she explains.
If I still fly, what are my isolation conditions in return?
Israelis who are defined as
vaccinated or recovering
according to Ministry of Health procedures will perform a PCR test upon landing in Israel, and then go into home isolation for three days. Subject to a second PCR test on the third day, which results in a negative result, they will be able to be released from the isolation. Those who do not perform the additional test on the third day will be required to complete complete isolation.
Unvaccinated
Israelis
will perform a PCR test upon landing in Israel, and then go into home isolation for seven days. Subject to a second PCR test on the seventh day, which results in a negative result, they will be able to be released from isolation. Those who do not perform the additional test on the seventh day will be required to complete full isolation.
Every Israeli, whether or not resilient, who has returned from countries defined as red, will perform a PCR test upon landing in the country, and will then be transferred to solitary confinement at the Corona Hotel until an answer is received.
After receiving a negative answer, he will be transferred to further home isolation for seven days.
On the seventh day he will perform another PCR test, which, subject to a negative answer, will be released from isolation.
Returning from abroad? There is minimal isolation for all returnees (Photo: ShutterStock, Shutterstock)
I have a connexion flight through a "red" country.
Do I have to go into isolation?
If you are required to fly a connexion flight through a country defined as "red" or "at maximum risk" - you will need to return to isolation in the country, for at least three days subject to a negative result of two repeat PCR tests.
Should you book a flight / vacation for the coming months?
"When buying a plane ticket or a holiday at a hotel today, one must take into account that there is Corona and it is worth taking cancellation insurance and not rely on Tibi law, which only applies if the flight is canceled, regardless of whether the country has turned red," explains Weinstock-Thierry.
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