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Brive: the hospital hires actors to play the patients and test its agents, the unions scream scandal

2021-12-03T20:33:31.591Z


The management employed two actors to test the reception in six of its departments. Except that an actor, who went too far in his role


At Brive hospital, level 2 of the Plan Blanc has been activated for a few days in the face of the resurgence of the coronavirus epidemic and the influx of patients.

But there are also fake patients.

From November 15 to 25, two actors were hired to be sent to six different services, reveals the regional daily La Montagne.

A measure assumed and defended by the management but which does not pass at all with the trade unions which were seized.

“A slightly disheveled guy came into my office and he wasn't asking for anything.

We asked him questions, we asked him his name, his first name.

He replied that his name was Pierre Pierre ”, tells an agent, on condition of anonymity, to the local newspaper.

Waste of time and efficiency?

"There was no aggressiveness," says an administrative officer who was confronted with this test.

It is the process that is aggressive.

In the meantime, real patients called, I asked them to call back later.

And I know we are difficult to reach, ”she explains.

Because that is the problem, these “mystery patients” did not amuse the staff.

Only the head doctors of the pole and the service executives were aware, specifies France Bleu.

According to the radio, one of the comedians would have exaggerated a little too much in his performance in the psychiatric service and this incident mobilized many agents who even contacted the police to ensure that a disoriented person, in reality the actor, was not wanted.

It was he himself who put an end to his performance of a man "lost" in the face of the proportions of his arrival in the service.

The management assumes a "less technocratic" exercise

“The patient did not play a lost person but showed serious psychological disorders, not to say severe.

A nurse must have come to the aid of the secretary.

Then a doctor had to shorten his consultation to help the nurse.

It's a waste of time.

It is regrettable, lamentable, pathetic to act thus ”rants in France Bleu, Jean Pierre Salès, secretary of the hospital section of Brive at the CFDT.

“Carrying out this kind of investigation, hidden, with actors, is very unwelcome.

It's disgusting as practical.

That we make surveys useful to all, why not!

But in an open and official way.

We warn ", he plague again, evoking the Covid context and a decision of the management which" adds tension ".

To read also "It's been weeks that we say that it will not pass ...": the Covid puts the hospital back under tension

The management accepts this decision, which was a “less technocratic” way of preparing to try to obtain the “Expert visitors” certification next June.

If the deputy director, Michel Da Cunha, recognizes that an actor "has gone too far" with a "disproportionate reaction", he is satisfied that "90% of interactions between the staff and the actors are well spent".

Obtain the 2020 Certification

For him, this exercise, which had been postponed for two years, is "a method that is found a lot in the business world".

“This program was set up to self-assess patient care before the arrival of visiting experts in June 2022 who will allow the hospital to obtain the 2020 Certification. It is an administrative obligation.

The goal was not to put the agents in difficulty, ”he concludes.

“These actors were expected to return in January February.

The staff do not want them to come back, ”already warns the CGT.

A subject that will be debated next Thursday between staff representatives and management during the meeting of the establishment technical committee.

Source: leparis

All life articles on 2021-12-03

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