Founded in 1837 by Joseph Pollet and initially specialized in wool spinning, La Redoute gradually moved towards distance selling by catalog. The French company now markets Ready-to-Wear and Home Decor collections via its website. During all these years, she has never stopped reinventing herself to adapt to the transformations of society. Today, La Redoute offers many pieces with a chic and relaxed style, and targets not only women, but also their families. The brand supports more than 10 million customers in France and abroad, and strives to satisfy them. Thus, contacting La Redoute for a question, a connection problem, a complaint, an item return, a refund request or a delivery follow-up is nothing complex.There are many options and the teams available to help you solve your problem. Here is all you need to know.
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Contact La Redoute: for what reasons?
There are many reasons for contacting La Redoute.
To begin with, it could be a problem concerning your customer account: if you are unable to create an account, if you wish to modify your contact details, manage your newsletter subscription or even create a "wishlist" (list of wishes).
However, contact requests are more often linked to an order.
Internet users generally want more information about an item, track one of their orders, cancel it, order on the La Redoute Marketplace or benefit from promotional offers.
Contacting La Redoute customer service can also be related to a problem or a request regarding payment, for example if consumers wish to use a partner gift card, pay with a voucher or inquire about all the means of payment available to them.
Finally, do not hesitate to contact La Redoute in the event of a delivery error, a request for return, refund, information on after-sales service or on guarantees.
How to contact La Redoute?
There are several options available to you if you wish to contact La Redoute. First of all, you can reach an advisor by phone. The La Redoute customer service number is 0 969 323 515 (free service + price of the call). The teams can be contacted 7 days a week from 8 a.m. to 8 p.m. La Redoute Business customer service is available on 0 969 362 949 (free service + price of the call) from Monday to Friday from 9 a.m. to 7 p.m., as well as on Saturdays from 9 a.m. to 1 p.m. La Redoute customers can also contact the brand via social networks, in particular Messenger (Facebook La Redoute) and Twitter, via the @LaRedouteEt You page.
The brand also offers online help, with answers to the most frequently asked questions, such as "How to return an item?" "," What should I do if I have not received my order? "," How do I modify my order or cancel an item? "," How can I pay for my order? "Or" How can I have it delivered to a Point Relais Colis? ". Internet users can even classify the questions by topic for a clearer view: “My Account”, “Orders & Advice”, “Returns & Refunds”, “Delivery”, “After Sales Service & Guarantees” and “Professionals & La Redoute”.
Most of the time, customers find an answer to their question in this way.
However, if this is not the case, La Redoute offers a contact form on its website, with the possibility of writing a message.
You must enter your first name, last name, email address, postal code, city and mobile phone number.
You must also select the subject of your request, from a drop-down list, and enter your order number.
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