Created in 1998 by the Hervé brothers, Christophe and Nicolas Charle, the Cdiscount platform, a subsidiary of the Casino Group, is today one of the largest French e-commerce sites. Specialized in mass distribution, Cdiscount markets all types of products, whether they are high-tech items, fashion, decorative accessories, beauty products, toys, bedding, household appliances or more video games. Customer satisfaction is a key word for the brand, which ensures that its customer service is easily reachable. Thus, contacting Cdiscount for a question, a connection problem, a complaint, an item return, a refund request or a delivery follow-up is nothing complicated.There are many solutions and the account managers are at your disposal to help you solve your problem. We explain how to do it, step by step, depending on the preferred communication channel.
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Find your answers via the Cdiscount site or social networks
One of the easiest ways to get in touch with Cdiscount is through your customer area. To do this, simply log into your account, entering your email address and password. Once done, several options are available to you. First of all, you can consult the FAQ (Frequently Asked Questions), which groups together the answers to the most frequently asked questions. You may find the information you are looking for that way. Otherwise, all the tools are available to you in your customer area, order by order. In addition, if in doubt about a product or a technical question, an advisor can answer your questions online, Monday to Saturday from 9 a.m. to 6 p.m. As an Internet user, you have the opportunity to contact Cdiscount on social networks,notably via Facebook and Twitter. You then discuss with one of the Community Managers who can either answer your question directly or direct you to the appropriate service. For Facebook, you must log into your account, then go to the authentic Cdiscount page. The latter is certified. In other words, a small blue badge is attached to the name of the company. To contact an advisor, click on "Send a message". You will then be redirected to the Facebook Messenger application. For Twitter, you must also log into your account, then go to the @Cdiscount page. You can send a private message to the store by clicking on the small envelope below the cover photo.either answer your question directly, or direct you to the appropriate service. For Facebook, you must log into your account, then go to the authentic Cdiscount page. The latter is certified. In other words, a small blue badge is attached to the name of the company. To contact an advisor, click on "Send a message". You will then be redirected to the Facebook Messenger application. For Twitter, you must also log into your account, then go to the @Cdiscount page. You can send a private message to the store by clicking on the small envelope below the cover photo.either answer your question directly, or direct you to the appropriate service. For Facebook, you must log into your account, then go to the authentic Cdiscount page. The latter is certified. In other words, a small blue badge is attached to the name of the company. To contact an advisor, click on "Send a message". You will then be redirected to the Facebook Messenger application. For Twitter, you must also log into your account, then go to the @Cdiscount page. You can send a private message to the store by clicking on the small envelope below the cover photo.The latter is certified. In other words, a small blue badge is attached to the name of the company. To contact an advisor, click on "Send a message". You will then be redirected to the Facebook Messenger application. For Twitter, you must also log into your account, then go to the @Cdiscount page. You can send a private message to the store by clicking on the small envelope below the cover photo.The latter is certified. In other words, a small blue badge is attached to the name of the company. To contact an advisor, click on "Send a message". You will then be redirected to the Facebook Messenger application. For Twitter, you must also log into your account, then go to the @Cdiscount page. You can send a private message to the store by clicking on the small envelope below the cover photo.below the cover photo.below the cover photo.
Contact Cdiscount by phone or by mail
In addition, Cdiscount customer service is available by phone Monday to Friday from 9 a.m. to 7 p.m., as well as weekends and holidays from 9 a.m. to 6 p.m. To be put in touch with an advisor, it is necessary to dial 3979 (€ 0.70 per minute + price of the call). Even if it is not very present on the e-commerce site, there is also a non-surcharged number, 09 70 80 90 50. It is therefore better to use this one so as not to break the bank in the event of a long wait. Finally, it is still possible to send a request to Cdiscount by mail. Your letter should be sent to the following address: Cdiscount.com / SGPN - Customer Service - BP 90 200 - 93472 Neuilly sur Marne. It is strongly recommended to indicate your name, your first name and your order number on your mail. Note that this communication channel is not the fastest.It is also not suitable in case of return of parcel. If it is an urgent request, it is better to give priority to contact by phone or online.
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