Mask requirement at Aldi: Customers outraged - Senior (78) flies mercilessly
Created: 01/12/2022, 08:57 AM
From: Marten Kopf
It is often not very clear which masks have to be worn where.
A pensioner from Baden-Württemberg now knows: Despite the surgical mask, he was put back in front of the door at Aldi without further ado.
The social media team at Aldi * Süd often doesn't have it easy.
After all, it is the employees there who are at the forefront and where customer anger is unfiltered.
Just recently, for example, they are confronted with a completely wrong comment *, as reported by HEIDELBERG24 *.
At that time it was about possible corona-related restrictions in retail * - for Aldi, you have to be that fair, yes, really nothing can.
Often, however, the employees also have to deal with justified criticism.
Not an easy job.
Discount stores | Aldi |
Headquarters | Essen (Aldi Nord) / Mühlheim an der Ruhr (Aldi Süd) |
founder | Karl & Theo Albrecht |
Branches worldwide | 11,235 (2019) |
annual sales | 81.8 billion euros (2019) |
Especially when it comes to the said corona rules, things actually get tricky every now and then.
On the one hand, because they naturally change frequently and are never the same everywhere, on the other hand, because (not only as a customer, by the way) you quickly lose track of things.
And the result is sometimes situations that - to put it carefully - run unhappily and also make you a bit stunned.
FFP2 mask requirement at Aldi: Should or must customers wear a face mask?
Just recently happened in a branch of Aldi Süd, which is now causing heads to shake on the discounter's Facebook page.
"I have to ask so stupidly now,"
user Mehmet begins a post. And so much in advance: He certainly means this entry ironically, because the question is really not as stupid as he announces. “Can you no longer go shopping with these masks on?” He has attached a picture of a pack of blue surgical masks that we now know enough from everyday life.
Mehmet's problem: Obviously, an Aldi branch no longer accepts these masks for customers - and with bitter consequences:
“My father, who is 78 years old, was thrown out of ALDI SÜD Kornwestheim yesterday because you weren't allowed to go in with it.
He's even vaccinated.
Nobody can see through that anymore. ”
And he is undoubtedly right.
Because the Corona regulation in Baden-Württemberg * (and that's where Kornwestheim is) actually only stipulates that FFP2 masks should be worn
indoors
.
No need
to speak
of .
That only changed with the new edition on January 12 *.
In spite of everything, the senior was apparently promptly rejected again.
Mask requirement in the discounter: "What they pull off, really nobody can see anymore"
And the comments of the users are correspondingly.
"Yes, bad ... And with the ffp things I get even worse air ... What they pull off really no longer looks"
, can be read there, for example. Others have obviously had similar experiences, also in other discount chains:
“It was Lidl for me !? He himself is the normal blue one, but customers are FFP2, typically Lidl. "
Or:
" Lower Saxony has been with FFP 2 for 2 weeks. I also think the uniform rules are really great. —Ironie off— “.
But: As unbelievably mean as the certainly pitiable older gentleman may understandably have found the situation, in fact it is of course up to the retailer who he lets into his shop and how. And that is what commentators point out. Melanie, for example, writes:
“Every shop has its own house rules. Even if there is no obligation, the operator can make his own stricter rules and implement them. In other words: You come here NetClean without FFP2
THE SAME APPLIES TO 1G ... or just freshly showered, or only fully dressed, or no access in jogging suit or whatever. "
That may be a bit exaggerated, but in principle she is right.
By the way, the crisis-tested social media team from Aldi Süd has not yet commented on the case.
(mko) *
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