The “bla bla crates”, intended for talkative customers or those in no hurry, arrive at the supermarket.
The principle ?
The customer can take a little more time to chat with the cashier.
An initiative that makes it possible to recreate the link, particularly after two years of pandemic.
The device is deployed almost everywhere in France, as in this Carrefour d'Angers.
“We know that we will be well received, and people know behind it, so we are less in a hurry.
We are not boring, ”says a client.
The cashiers willingly engage in discussion with customers and take turns to keep the "blah blah checkout" running throughout the day.
"It's true that with this checkout, for once we take the time, and we see that the customers like it, we too, it's more pleasant to take your time, to pass the items quietly", says a cashier.
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A sign on the cash register invites customers to take the time to talk.
"Our desire is really to meet all of our customers' expectations, so some customers want to check out quickly, others want to take the time, slow down, take advantage of the moment and chat with our hostess", explains this supermarket manager.
The same system exists in brands like Auchan and Carrefour.
In all, about 150 hypermarkets offer "blah blah checkouts" in France.