Have you just purchased a Samsung product and need help setting it up?
Do you want to create an online customer account, access a spare part, request a repair or even a refund for your order?
All this is possible.
Just contact Samsung customer service.
The brand has done everything possible to facilitate the process.
The teams can be reached over wide time slots and in different ways.
Caring, professional and attentive, they provide you with all the answers you need.
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How do I contact Samsung customer service?
As a customer, you have many ways to reach Samsung.
Via the website
To start, Samsung offers a FAQ (Frequently Asked Questions), in which all the answers to the most frequently asked questions are listed.
Perhaps you will find the information you are looking for by consulting it?
Otherwise, Samsung provides Internet users with a Live Chat.
This is open Monday to Friday from 9 a.m. to 5 p.m. if your request concerns the Samsung Shop, or from 9 a.m. to 8 p.m. if it concerns product support.
To connect to it, simply go to the page https://www.samsung.com/fr/support/livechat and click on the logo located at the bottom right of your screen.
You can also ask your questions to the Samsung community to get advice from other users.
By telephone
Samsung customer service can also be reached by telephone on 0805 504 504 (national rate in effect).
You can contact an advisor for any questions related to the purchase or rental of a product on the official Samsung Shop store from Monday to Saturday from 9 a.m. to 8 p.m.
If your request concerns the use of a product, its repair or a refund, the number to dial is 01 48 63 00 00 (national rate in force).
The teleoperators can be reached during the same time slots.
By email or social media
If no official email address is provided, it is possible to write a message and send your message to Samsung using a contact form.
You simply need to fill in your contact details (surname, first name, email address and telephone number), select the category and model of your product, the subject of your request and write your message.
Samsung customer service is finally available on social networks, including Facebook and Twitter, Monday to Thursday from 10 a.m. to 7 p.m., and Friday from 10 a.m. to 6:30 p.m.
Is there special assistance for professionals?
On the same principle that there is specific assistance for deaf and hard of hearing people, Samsung offers professionals a dedicated customer service.
Indeed, companies can reach a teleoperator on 0825 022 062 Monday to Friday from 9 a.m. to 6 p.m. (for product assistance) or on 01 83 82 82 00 from Monday to Friday from 9 a.m. to 8 p.m. (for any other request).
They can also send an email to the teams at the following address: svc.pro@samsung.com or go through the technical support portal.
If both private and professional customers do not obtain a suitable response, they are entitled to use the mediation service of the Consumer Mediation Center for Conciliators of Justice (CM2C), which Samsung falls under, free of charge.
To do this, you must send an email or letter to the following addresses: cm2c@cm2c.net or CM2C - 14 rue Saint Jean - 75017 Paris.
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