Founded in the 1990s by James Dyson, Dyson was on a mission to make household chores easier.
To do this, the brand markets many vacuum cleaners, as innovative, efficient as they are durable, but also other devices, such as hair dryers, straighteners, air purifiers, fans or even hand dryers.
Revolutionary cyclonic separation technology has made Dyson famous, but that's not all, vacuums are acclaimed for their battery power.
The latter offer unparalleled quality as well as an exemplary lifespan.
Want to know more about Dyson batteries?
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Which battery according to which Dyson model?
Wondering which battery to buy?
The Dyson battery must match your vacuum cleaner.
Before you look into the subject, the ideal is therefore to check the serial number of your machine.
This is listed on the bottom of your device.
The first 3 digits allow you to identify which battery model is suitable for your vacuum cleaner.
On the Dyson site, everything is done to prevent you from making any mistakes.
Log in to your customer area, click on “Products”, on “Spare parts and accessories”, then on “Spare battery”.
You can then enter the serial number of your device or carry out a manual search.
If you opt for the second solution, you must inform the range of your product and find your machine before selecting the right battery.
In addition, on each product sheet, you can view which models of vacuum cleaners the battery is compatible with.
This item is shown just to the left of the photo, above the "Add to Cart" button.
Note that if your Dyson vacuum cleaner is still under warranty, you can simply contact customer service, on 0800 945 801, to obtain assistance and a new battery free of charge.
Remember that only genuine Dyson parts ensure that your machine works optimally.
Using parts from another brand may void your warranty.
How long does a Dyson vacuum last?
Since their inception, Dyson vacuum cleaners have been recognized for their innovation, reliability and longevity.
If it is complex to associate them with an average lifespan, let us emphasize the fact that each device is efficient, powerful and destined to accompany you for several years without failing you.
As proof, the products are guaranteed for 24 months, and the spare parts for 12 months.
Although Dyson vacuum cleaners are very durable, they should be maintained with care to keep them in good working order.
For example, it is recommended to clean the filter regularly, to empty the dust collector after each use or to wash the bin, at the risk of the technology wearing out prematurely.
How do you maintain your Dyson battery?
The battery must also be maintained with the greatest care.
Different measures can maximize its autonomy and increase its lifespan.
The first tip is to use “High Power” mode as little as possible.
Your vacuum cleaner is designed to operate in “Auto” or “Normal” mode.
For their part, the “Max” or “Boost” modes are suitable for very short sessions, during targeted cleaning.
Constant use is not recommended as it accelerates battery degradation.
Another tip to maintain your Dyson battery is to avoid vacuuming in hot weather.
Indeed, very hot environments accelerate its aging.
It is also best to avoid leaving your device in an area of the house directly exposed to sunlight or near a heater.
In the long term, the quality could be altered.
The ideal is to store it in an area at room temperature (between 18 and 28°C).
In addition, you can preserve the life of your Dyson battery by allowing your vacuum to cool down for a few minutes after use, before plugging it back into the dock.
Finally, it's important to let your Dyson battery fully discharge at least once a month.
If you have a spare battery, do not hesitate to use it alternately with the original one from time to time so that both discharge naturally.
How do I know if my Dyson battery is dead?
Check that the problem does not come from elsewhere
Over time, your Dyson battery can become dead.
Certain signs are not misleading, in particular if your vacuum cleaner suddenly no longer works and a light comes on, if it starts but locks up immediately afterwards, or if the autonomy suddenly decreases.
Before replacing your Dyson battery, the first thing is to check that your vacuum cleaner is sufficiently charged.
During charging, a solid blue light appears.
If the latter flashes, it means that the battery is not charging.
An off indicator informs, for its part, that the vacuum cleaner is charged.
If there is a problem, try reconnecting the station or checking the status of your vacuum cleaner.
It may be clogged at the brush or collector.
It could also be a power supply problem.
Contact Dyson customer service
If, despite everything, your Dyson battery seems out of order, the best thing to do is to contact Dyson customer service, especially if your device is still under warranty.
The brand will then be able to replace it, by sending you a brand new battery by post.
To join the after-sales service, various options are available to you.
You can first telephone an advisor by dialing 0 800 945 801. The teams are available Monday to Friday from 8 a.m. to 8 p.m. and Saturday and Sunday from 9 a.m. to 6 p.m.
It is also possible to go through WhatsApp to avoid fees (+33764575626).
Alternatively, contact Dyson customer service via the website, online chat, or on social media, including Facebook, Twitter or YouTube.
Dyson also has a postal address (Dyson - Consumer Service, 9 Villa Pierre Ginier, 75018 Paris, France).
Nevertheless, it is better to favor other communication channels if your request concerns the battery of a vacuum cleaner.
How to replace the battery of a Dyson?
On its site, Dyson offers a video explaining how to easily replace the battery of your vacuum cleaner.
In particular, you have to remove each element that composes it, use a cruciform to access the area housing the battery, remove it, then install the new one, performing the reverse maneuvers.
Do not hesitate to watch it before any manipulation.
Even if it is not the same model of vacuum cleaner, the technique is identical.
If you are unable to replace your Dyson's battery, you can reach customer service on one of the channels mentioned above.
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