Founded by James Dyson in the 1990s, the Dyson brand, of British origin, specializes in household appliances.
The company is the first to market products using the revolutionary cyclonic separation technology.
As a result, Dyson quickly made a name for itself on the international scene, and particularly in France where the brand has become a key player.
It now offers vacuum cleaners, hair dryers, air purifiers, lighting devices as well as hand dryers.
Dyson takes care of those who trust it and keeps them happy.
This requires available customer service, efficient after-sales service and a free warranty.
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Dyson: A wide range of household appliances
Dyson France offers a wide range of household appliances, simplifying daily household life.
Dyson vacuum cleaners
If only one Dyson device had to be mentioned, it would obviously be the vacuum cleaner, its flagship product.
The brand is behind the first bagless vacuum cleaner.
Now, it sells several models:
Cordless vacuum cleaners: robust and lightweight, they offer powerful and versatile cleaning around the house.
Canister vacuum cleaners: they have a compact format and offer powerful suction (Ball™ technology) to clean any type of floor.
Omnidirectional vacuum cleaners: they have an omnidirectional Fluffy™ soft roller brush, which goes in all directions, without loss of suction.
To choose the vacuum cleaner that suits you, you must first define your needs: deep cleaning, quick daily cleaning, household with animals... Dyson France also offers a table, allowing you to compare the suction power, the autonomy or the capacity of the collector.
The latest technology is the Dyson V15 Detect™ cord-free vacuum, featuring a Hyperdymium™ motor that generates very high suction power and offers up to 1 hour of battery life.
Dyson hair straighteners, hair dryers
Besides that, Dyson France offers a range of accessories to help you protect the natural shine of your hair with each styling.
The Dyson Supersonic™ hair dryer, for example, offers fast drying without giving off any extreme heat.
The Dyson Airwrap™ is multifunctional.
It curls the hair, waves it, straightens it and dries it.
Finally, the Dyson Corrale™ straightener is very efficient.
It can be used with or without wire and has flexible plates.
Whether you're looking for a quick way to dry your hair, style it or straighten it, Dyson styling technologies have you covered.
Dyson purifiers, fans, heaters
Dyson France also markets air purifiers to provide a cleaner and more comfortable environment for its customers.
These products filter gases, odors and capture the vast majority of allergens and pollutants.
Between purifiers, humidifiers, heaters and fans, you're spoiled for choice.
DYson lighting devices
Dyson lighting systems promote well-being and make work easier, by maintaining the right quality of light.
You can even personalize your lighting experience with the Dyson Link mobile app.
Dyson hand dryers
Hand dryers designed by Dyson help you save money and space in your washroom, while reducing CO2 emissions and splashing.
Since launching its first Airblade™ hand dryer in 2006, Dyson has continuously evolved its technology.
The products are designed for intensive use and are aimed primarily at businesses.
Dyson spare parts and accessories
Dyson strives to extend the life of its products as much as possible.
Rather than replacing your vacuum cleaner, why not simply replace the defective part?
The “Spare parts and accessories” section meets this objective.
You will find many spare parts there (batteries, docking stations, brushes, adapters, extensions, etc.), guaranteed for 12 months so as not to spoil anything!
How do I contact Dyson after-sales service in France?
Contacting the Dyson France after-sales service is quite easy.
The brand makes every effort to ensure that customers find the answers to their questions easily and quickly.
Whether you want to obtain more information on a product, benefit from the guarantee, be accompanied during the maintenance of your device or even make a complaint, the procedures are simplified to the extreme.
To contact Dyson France customer service, you can first contact an advisor.
Another solution to contact Dyson after-sales service: call them.
The number to dial is 0 800 945 801. The teams are available Monday to Friday from 8 a.m. to 8 p.m. as well as Saturday and Sunday from 9 a.m. to 6 p.m.
It is also possible to go through WhatsApp to avoid fees (+33764575626).
If you prefer to manage on your own, help pages have been created on the site, with a number of documents and resources.
You can also get advice via the digital assistant or during live demonstrations on Tuesday, Thursday and Friday from 10 a.m. to 12 p.m. and from 3 p.m. to 6 p.m.
Another very responsive communication channel at Dyson France: social networks.
The brand is present on YouTube, Facebook and Twitter.
Do not hesitate to contact a community manager through this channel if you encounter a problem.
Finally, it is possible to contact the Dyson after-sales service by mail.
The mailing address is: Dyson - Service Consommateur, 9 Villa Pierre Ginier, 75018 Paris, France.
How does the Dyson warranty work in France?
While the vast majority of Dyson appliances offer optimal and long-lasting performance, some products may break down or malfunction.
To help customers solve their problems, Dyson France has set up a guarantee system, lasting 24 months.
The latter comes into force upon purchase of the equipment, or on the date of delivery if this is later than the date of purchase.
Ideally, keep proof (a purchase receipt or delivery note) or register your Dyson machine online as soon as you have it.
The Dyson warranty covers the replacement and repair of your machine if it is faulty due to a fault in material or workmanship.
As a customer, the formalities are minimal.
All you have to do is contact customer service and provide the serial number of your vacuum cleaner (or other product).
A spare part, or even a device, is then delivered to you as soon as possible.
Just wait a few days.
Please note that the Dyson warranty does not cover the repair or replacement of an appliance in the event of normal wear and tear, accidental damage, damage caused by non-compliance with maintenance recommendations or by external sources (transport, bad weather, power outages, overvoltages, etc.).
It is important to point out that the Dyson guarantee is transferable at the same time as the appliance, for example if you sell your second-hand vacuum cleaner to another person.
However, it does not work on counterfeit devices.
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