ManoMano is a marketplace that offers a wide variety of DIY-gardening items at competitive prices.
Commercial brand of the Colibri company, the French company is attracting more and more consumers thanks to its extremely varied choice, its competitive prices and its advice for the realization of any project.
If the site first bore the name MonEchelle when it was created in 2013, it changed its name 2 years later, becoming the company we all know today.
ManoMano selects its merchant partners with the greatest care and has a benevolent and attentive customer service, the goal being to satisfy Internet users, amateur do-it-yourselfers and seasoned professionals, as much as possible.
To order online,
it is necessary to create a ManoMano account (individual or professional).
The latter allows you to track your orders and deliveries, find all your invoices, update your personal data or even access the online after-sales service.
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My ManoMano account: what you need to know as an individual
It is important to create a ManoMano account (individual) since it allows you to track your orders and access all the essential features (changes to your personal information, consultation of purchases, tracking of orders in progress, request for after-sales service, etc. ).
How to create a ManoMano account?
The steps to create a ManoMano account are very simple.
Just go to the home page of the site and click on “Identify yourself” at the top right of your screen, then on “I am a private individual”.
Once done, you can create an account by clicking on "Create an account".
It is then necessary to enter your email address, a password and the requested information.
We are talking here about a ManoMano Standard account.
The brand also allows you to create a guest account during the payment stage after completing your shopping cart.
In this case, no part word is necessary.
You receive a code by email each time you log in.
While this type of account is convenient, it does not allow you to track your orders or make complaints.
It is therefore better to opt, as far as possible, for the standard ManoMano account.
How to connect to your ManoMano account?
To connect to your ManoMano (individual) account, it's easy.
Once again, all you have to do is go to the home page, click on “Identify yourself” at the top right of your screen, then on “I am an individual”.
From then on, all you have to do is enter your email address and the password chosen when creating your customer area.
Can't remember your password?
No worries, you can reset it.
To do this, enter your email address and click on “Forgot password”.
A link will be sent to you to create a new password.
My ManoMano account: what you need to know as a professional
Creating a ManoManoPro account allows you to benefit from various advantages: negotiated prices, free shipping for a purchase of €250 excluding tax, delivery in 3 days maximum on products weighing less than 30 kg and in 5 days on products of more than 30 kg, as well as multi-specialist contacts at your service.
As a company, you can reach customer service more easily by phone, online chat or by email from Monday to Friday from 8 a.m. to 8 p.m.
How to create a ManoManoPro account?
To create a ManoManoPro account, the process is almost similar to that of the standard account, with a few exceptions.
Go to the home page of the site, click on “Log in” at the top right of your screen, then on “I am a Pro” instead of “I am a private individual”.
If you are already a ManoMano customer (individual), enter your username, your password and click on “Switch my account to Pro”.
If you are not yet a ManoMano customer, simply click on “Create a Pro account for free”.
Note that to be able to create a professional account on ManoMano, you must declare a company established in France still in activity, enter a valid SIRET number, provide a supporting document (Kbis or craftsman's card) and specify your specialty.
It should also be noted that the general conditions of use differ according to the customer account held (customer or individual).
If you have a classic ManoMano account (for individuals), you are subject to ManoMano's T&Cs.
Conversely, if you have a ManoManoPro account, you are subject to the ManoManoPro T&Cs.
How to connect to your ManoManoPro account?
To connect to your professional customer area, simply click on “Log in” at the top right of your screen, on “I am a Pro”, then fill in the information requested.
As for the ManoMano account (individual), you can request the reset of your password if you have lost it or do not remember it.
Who is hiding behind ManoMano?
Behind ManoMano hides a duo, composed of Philippe de Chanville and Christian Raisson.
These entrepreneurs, former work colleagues at Otium Capital, decided to found ManoMano in 2013, under the name of MonEchelle.
The ambition is then to reinvent the experience of DIY-gardening by offering Internet users a single marketplace for their purchases.
ManoMano is experiencing rapid growth, thanks to a wide variety of products: electricity, plumbing, hardware, frames, interior and exterior furniture, tools, etc. The company also surrounds itself with hand-picked merchant partners to satisfy its customers. clients.
Today, the French start-up competes with the giants thanks to its strategy based on innovation and multiple fundraisers.
It now operates in 6 countries (France, Belgium, Italy, Spain, UK and Germany) and is part of the unicorn club with a valuation of $2.6 billion.
ManoMano also plans to recruit 1,000 new talents by the end of 2022.
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