The four main meal delivery platforms have signed a charter with the State for “
the fight against fraud and irregular subcontracting
” of courier accounts.
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"
Professionals in the home meal delivery sector are committed to strengthening the document control procedures in place and to harmonizing the safety standards applicable to the sector
", is it written in the document signed by Uber Eats, Deliveroo, Stuart and Frichti.
While the irregular subletting of delivery accounts is "
widespread
" according to the government, the initiative intends to fight in particular against the supply of falsified identity documents or the irregular subcontracting to third parties of accounts opened in a regulatory manner. .
“Block” accounts in the event of proven irregular subcontracting
The signatories, who will meet on the occasion of regular monitoring committees, undertake in particular to "
develop new technological tools making it easier to detect fraudulent documents used by account holders
" and "
to verify that the photograph associated with the a delivery person's account suits him well
".
For a few weeks, Deliveroo claims to have set up “
a remote identification system by selfie
” which has been “
well received
” by delivery people.
The platforms have also decided to "
make it impossible to use several phones simultaneously on the same account
" and to "
block
" accounts in the event of proven irregular subcontracting.
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“
Deliveroo invests human and material resources in the fight against the fraudulent phenomenon of illegal outsourcing of accounts.
This Charter recognizes the commitment of professionals in this effort to fight against fraud and materializes a new stage in cooperation with the public authorities,
” commented the brand.
After a first exchange in July 2021, these four actors were received in mid-September by the Ministers of Labor and Transport.
