Loveliest parcel delivery ever?

DPD customer lets air out in the network: "Better than nothing"

Created: 05/18/2022Updated: 05/18/2022 05:38

By: Raffaela Maas

A DPD customer shared his anger with a parcel delivery on Twitter - but users had little understanding for his complaint.

Biebrich - Online orders are part of our everyday life.

Unfortunately, parcel delivery doesn't always go according to plan.

Customer complaints about unsatisfactory storage locations for parcels that did not arrive well at all, incomprehensible delivery notes that even the deliverers themselves cannot decipher, or lost shipments are making the rounds on the Internet.

A DPD customer has now also shared his experience with the parcel service.

DPD customer vents his anger on Twitter

The DPD customer documented the individual steps in several posts on Twitter before he was finally able to receive his parcel.

First he posted: "How do we get the courier to deliver the package to me instead of redirecting it directly to the package shop because he doesn't feel like bringing it to me?".

Since he said he was in quarantine at the time, it was not possible for him to be picked up from the parcel shop.

He then let his community know that he had been promised a delivery attempt.

One user confidently commented: “Highest concentration!

Everything has to fit now."

And indeed: just an hour later, the DPD customer shared a photo of his parcel, which finally reached him.

"Well, better than in the parcel shop, but just parked in the hallway.

Better than nothing got my package,” he updated his followers, also tagging DPD in that latest post.

A Twitter user had little sympathy for the complaint.

"Did you want to have coffee with him or what?" he asked with a wink.

When asked, the customer replied that he wanted at least visual contact.

"Everyone else grabs it too, to put the package in my hand," he wrote.

He also admitted that he is currently in quarantine, which is why he is not actually allowed to leave the house.

DPD responds to complaint via Twitter

Ultimately, DPD itself responded to the long series of posts.

A social media representative for the company asked the customer for a private message including the zip code of the delivery address and the package number in order to make a complaint.

However, the customer let him know that he would not complain because he just wanted to vent his anger.

“It worked so well that it was almost delivered to the door.

The package remained whole this time," he finished.

A DHL customer also complained to Jodel about where his parcels were stored.

He was annoyed - but not everyone could understand his anger.