DHL note with smiley: customer touches her head – company sees “sophisticated camouflage of the shipment”
Created: 05/23/2022, 04:58
By: Armin T. Linder
At least there was a smiley: A DHL customer publicly complained about the note she found - and the messenger's idea of hiding it.
Leipzig – She was able to hold her package in her hands undamaged.
But a customer from Leipzig had expected something else from the DHL service - and made her strange incident public via Twitter.
DHL messenger "hides" package under doormat - and points out the obvious with a note
The messenger has chosen a "hiding place", which is probably not uncommon for deliverers, if you look around the net: It was more bad than good deposited under the doormat in front of the door.
Impossible to miss!
Nevertheless, the DHL customer is informed on the note: "1x package under the doormat" can be read there - next to a smiling smiley face.
The Twitter user's succinct comment: "It's good that I looked in the mailbox beforehand and found the note.
Would have overlooked it and would have stumbled.” She also immediately posts an emoji herself: that of a woman who grabs her head.
DHL responds to customer complaint
The fact that the customer also marked DHL right away was fruitful.
Because the company promptly speaks up - with a contrite comment.
"We are happy to point out this sophisticated camouflage of the shipment to the delivery staff and ask for proper delivery in the future," writes DHL.
"You can send the tracking number to email@example.com with the Twitter name in the subject line." Another DHL customer was also not satisfied with his note - no wonder?