Card payment problems persist: No quick fix in sight
Created: 05/27/2022, 10:26 am
By: Fee Halberstadt
Card terminals are still disrupted nationwide.
Therefore, in many supermarkets, discounters and drugstores, only cash payment is possible.
Update from Friday, May 27, 10:19 a.m .:
Many supermarkets, discounters and drugstores such as Aldi, Rewe and Rossmann are said to be affected by a disruption in the card terminals.
As a result, card payment is currently not possible in many branches.
Now the manufacturers have spoken for the first time.
"The disruptions continue," said a spokesman for the financial service provider Concardis on Thursday afternoon (May 26).
"We are still waiting for signals from Verifone." A spokeswoman for the payment service provider Payone made a similar statement, according to dpa.
There have been significant restrictions nationwide since Tuesday evening.
"We will shortly provide a software update for our customers to fix the problem and will inform our customers as soon as this is available," said a spokesman for Verifone Germany.
Aldi, Rewe, Rossmann and Co. - the cause behind the nationwide disruption to card payments
According to Payone, the cause of the disruption is a certificate error within certain versions of the software provided by Verifone.
The payment service provider does not expect that the announced software update can be implemented quickly, since manual intervention at the terminals is currently required.
"This complex process can therefore not be carried out ad hoc in the area, but will take a long time," it said.
We want to support our customers with this.
The Concardis spokesman made a similar statement: “We are trying to support the retailers affected as much as possible, for example by exchanging terminals where possible”.
Because of a software error, many card terminals in supermarkets do not work.
(Iconic image) © Tom Weller/dpa
Problems with card payments: nationwide disruptions at Aldi, Rewe, Rossmann and Co.
First report from Wednesday, May 25:
Kassel – In many shops, drugstores and supermarkets such as Aldi, Rewe and Rossmann, customers cannot currently pay with EC or credit cards.
As early as Tuesday (May 24) there were reports of problems with card payments in supermarkets, petrol stations and drugstores.
"Unfortunately, due to a Germany-wide disruption, no card payment is currently possible in our stores," informed the grocery retailer Konsum in Dresden at 12 noon via Facebook.
As of Wednesday (May 25), the technical problems that prevent payments with debit and credit cards are still unresolved.
The problem appears to be with the Verifone H 5000 card terminal, which, according to Lebensmittelzeitung, is widespread in Germany.
The reason seems to be remote maintenance of the terminal, whereupon the malfunction occurred.
Affected shops: |
|---|
Individual gas stations |
Aldi South and Aldi North |
Net brand discount |
Edeka |
Rewe branches |
Rossman |
dm drugstore |
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Nationwide disruption to card terminals: Currently only cash payments are possible
This means that in many Netto, Edeka and Rewe stores it is currently only possible to pay with cash.
These problems also occur at Aldi, as well as drugstores such as Rossmann and dm, as Chip reports.
When exactly the disruption will be lifted remains unclear for the time being.
However, the German Banking Association assures that "network operators and technical service providers are working intensively on troubleshooting", as dpa reports.
All customers are advised to check whether the card system works at the checkout before making a purchase.
In addition, some branches already have signs at the entrance to inform them whether the branch is affected.
Alternatively, it makes sense to carry cash with you for the time being in order to avoid unnecessary waiting times and discussions at the checkout.
If necessary, the purchase must be left in the store.
At gas stations, ID cards or something similar are sometimes taken as a deposit, as Chip reports.
(fh/slo/dpa)
At the beginning of May, the mobile phone company Vodafone experienced a Germany-wide disruption to the mobile Internet and fixed network connections.
