In terminal 2 of the London airport, it is chaos following a malfunction which affected the baggage sorter.
A tide of suitcases descended on the “Queen's Terminal”.
Most passengers were unable to collect their belongings and had to leave the airport without a suitcase, with the only promise of being able to collect it within 48 hours.
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After two years of Covid, the organization in airports is highly criticized.
Some have faced different dysfunctions since early June.
A staff shortage has also led to hundreds of flight cancellations.