(ANSA) - ROME, AUGUST 13 - "In 2022 Italy is twenty-fourth among the countries of the European Union for the degree of citizens' satisfaction with public services.
We are trailing behind Romania, Bulgaria and Greece. twenty-sixth place, preceded only by Greece, for the trust that our compatriots place in the PA ".
Confartigianato does a check-up on the weight of the inefficiency of the PA and warns: "Technological innovation does not seem to have improved the bureaucracy. tax ".
"It is one of the priorities that we have indicated in our Manifesto to the political forces that are candidates to lead the country", says President Marco Granelli.
The report of the confederation of artisans and small businessmen highlights that "the low quality of the PA services is affected by a low use of digital technologies: only 28% of local administrations allow users to complete administrative procedures online and, if requested, to make payments via the web. A share that rises to 35% in the Center-North while it collapses to 13% in the Midday ".
"The share of citizens queuing for over 20 minutes at the counters of the municipal registry is 28.4%, eleven points more than the 17.4% of ten years earlier", in the South the percentage rises to 31.8% ".
"Things did not improve during the pandemic. According to the Confartigianato report 31.6% of citizens who turned to a public office from May 2020 to January 2022, about 6.3 million people, expressed dissatisfaction or reported a worsening of the quality of services ".
(HANDLE).