(ANSA) - ROME, AUG 15 - Dazn apologizes 'deeply' to all users who failed to access their account during the weekend, reads a note from Dazn after the services that in some cases prevented subscribers from using the broadcast of races on the first day of Series A. The streaming platform underlines that it was an 'exceptional event that impacted some users in different markets', reports that it has indicated a link as a temporary solution and that its technicians are working for a definitive solution.
It also announces compensation 'in compliance with the rules'.
'Dazn is aware of how important its service is for sports enthusiasts, we take this responsibility seriously and deeply apologize to all users who were unable to access their account during the weekend - reads the note from the streaming platform - There has been a event of an exceptional nature that impacted some users in different markets in which Dazn is present.
As a temporary solution, we have set up an alternative to follow the matches via a link that we have passed on to customers.
We have technicians who are working around the clock to resolve the situation.
We will again provide an alternative to follow events indirectly where necessary. '
'In Italy, in compliance with existing rules, we will provide compensation to each customer concerned, which will be paid according to the methods disclosed in the next few days.
It is our responsibility to make sure everything works.
This is the commitment we make ', concludes the note signed by the Dazn Team.
(HANDLE).
