Kaufland customers make themselves unknowingly liable to prosecution when shopping with this campaign
Created: 08/18/2022, 16:57
By: Simon Mones
Kaufland and Co. make an announcement to the customers: The food giant explains what they absolutely have to consider.
Going to the supermarket is more natural than almost anything else in our lives.
In the meantime you can get almost everything you need for your daily needs at Kaufland*, Aldi, Lidl* and Co.
Nevertheless, some customers often do not take the rules in the supermarket very seriously, as
But every child knows that it is forbidden to steal, destroy something or commit a robbery.
However, many a customer - consciously or unconsciously - may have violated the first two points at one time or another.
Because, honestly, who hasn't had a product fall off the shelf and break it?
In these cases, mostly nothing happens.
But many a mistake when shopping can also end with a complaint or a ban from the house.
Shopping in the supermarket: eating food is not allowed
This can easily be avoided, because the rules for supermarket shopping can be found on the websites of the regional consumer centers or at the Stiftung Warentest.
However, many a customer seems to forget this when they get too hungry or thirsty when shopping and eat the goods before they buy them.
The empty pack then lands on the checkout belt and is paid for.
But that is actually not allowed, as Kaufland also confirms at the request of
*: “In retail, the following generally applies: the goods remain the property of the retailer until they are paid for.
Strictly speaking, this means that the consumption of food in the supermarket does not comply with the legal provisions.
Shopping in the supermarket: Kaufland offers trial offers
But in most cases, the employees in the supermarkets turn a blind eye and let the customer get away with the mistake.
The situation is similar if you simply try fruit or vegetables before you buy them.
This makes you liable to prosecution.
Reading newspapers in the supermarket is not prohibited, but it is not encouraged either.
© Sven Hoppe
However, it is relatively easy to circumvent this problem.
“If the customer would like to try a special product, this is of course also possible here.
In this case, our employees are happy to help and are available on site as contact persons,” emphasizes Kaufland.
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In addition, Kaufland regularly offers the opportunity to try new products or provides tasting plates with cheese or sausage at the fresh food counters as part of special campaigns.
"Unfortunately, due to the current corona situation, we are currently unable to hold any tastings in our branches," explains Kaufland.
Shopping in the supermarket: Kaufland asks customers to only read newspapers after they have bought them
But tasting food is not the only blunder that customers can make in the supermarket.
You often see people leafing through newspapers, which are then put back again.
That is not what Kaufland wants either: “The satisfaction of our customers is our top priority.
Since we want to offer all customers flawless products, we ask that they only read newspapers and magazines after they have made their purchase.
So every customer can be sure that they are purchasing an original, unread product.”
In principle, however, it is not forbidden to read the newspaper in the supermarket.
On the contrary, it even falls under testing.
Unless the prohibition is stipulated in the house rules.
However, if the customer damages the newspaper in such a way that it cannot be resold, he must pay for it.
Shopping in the supermarket: Customers are allowed to open packaging - under one condition
But groceries and newspapers aren't the only products that shoppers try or "test" in the supermarket.
From time to time you can also find products that have already been opened on the shelves of supermarkets.
The situation here is similar to that of newspapers.
The packaging may be opened to test or to verify that a product is complete.
This only applies if the packaging is not damaged when it is opened and the product can then be sold without any problems," emphasizes the Baden-Württemberg consumer advice center.
Otherwise the customer must compensate for the damage incurred.
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