In 2020, the pandemic allowed some 5 million French people to discover the joys – or the horrors – of teleworking.
Although constrained, this situation paved the way for social acceptance of the practice and its wide spread.
If companies quickly adopted remote work, the public service followed suit, as indicated by a note from the Court of Auditors published on Tuesday.
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“It is now common for more than one agent in two to telework in central administration for an average quota of two days a week in a field that can go up to two and a half days”,
detail the financial magistrates.
The field of possibilities has reached, since the summer of 2021, the limit of 3 days a week...
A strategic and operational challenge
Still, this deployment constitutes a strategic and operational challenge for public employers since the overall reflection on this development
“has been and remains insufficient”
.
The boom in teleworking raises the question, in certain administrations, of maintaining the level of service, or even improving it.
Similarly, reflections on the real estate plan, with a possible reduction of work surfaces to reduce costs, are only
"started"
.
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In addition, the democratization of teleworking in the public raises the pitfall of the productivity of agents and services.
But, in the opinion of the Court, this revolution could ultimately represent an opportunity to renovate the public service offer, in particular by widening the (remote) contact ranges of users with the administration...