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How do I contact Vinted?

2022-11-24T15:25:54.613Z


In the event of a problem with a or a “vintie”, it is sometimes difficult to contact Vinted customer service. This can be done in different ways, we tell you everything.


Created in 2008, Vinted is now the specialist in the sale or resale of new or used clothing.

This application is easy to use and is intended primarily for individuals.

It is possible to publish ads for free and transactions are simple and inexpensive.

However, in the event of a problem, some sellers need to contact Vinted.

This can be done in different ways.

How do I contact Vinted from the mobile app?

Vinted has created an intuitive, simple and quick to use application.

In addition to being able to sell, it is also possible to buy easily by browsing the categories or via a targeted search.

On the application, items can therefore be purchased or put up for sale.

It also gives access to a personal space.

And, of course, it allows you to contact customer service.

Just go to the “about” section then consult the “help center” tab.

Through this, it is possible to send questions regarding a disputed transaction.

For a quick support, it is better to have tried to discuss with the seller or the buyer beforehand to find a solution upstream.

If no compromise has been found,

Read also“Would it be possible to have a worn photo?”: these habits that annoy on Vinted

How to contact Vinted from the website?

Vinted can also be contacted from its website.

Before sending a message to customer service, Vinted provides a support forum where its community exchanges a lot.

It is easy and possible to post a message or a question and get an answer very quickly.

Regulars of the site very often have good advice in case of doubt or problem.

On the other hand, the help center page also allows you to consult frequently asked questions and thus find an appropriate answer.

Whether on how the site works, on transactions, on the steps to follow to put an item on sale, on payments, on security, Vinted answers a very large number of questions to help its users who need 'assistance.

Finally, if no answer provided is convincing or does not answer a specific question, it is always possible to contact customer service directly from the “contact us” section of the Vinted site.

From here, it is asked to select a category regarding the question and fill in the requested information.

The message can then be typed and sent.

Attachments can also be added if needed.

What are other ways to contact Vinted?

Apart from the application and the website, it is always good to know that Vinted remains present on social networks, whether on Instagram or Facebook for example.

So don't hesitate to leave a comment or send a private message for assistance.

The response may take longer to arrive, but it is still possible to get a response.

By e-mail, simply send a request to:

legal@vinted.fr

.

The response time can also be more or less, because the customer service receives a very large number of messages.

The alternatives are therefore worth trying.

How do I report a problem on Vinted?

Fraud is unfortunately everywhere and Vinted is no exception to the rule.

However, the site - like the application - gives the possibility to report a suspected article or profile.

Simply go to the desired article or profile, press the three dots at the top right and click on “report”.

If the problem concerns the delivery of an article, it is enough to go in the private messages and to select the one in which the transaction took place.

Different options are possible.

Typically, when a package is lost, it is refunded by Vinted on both the buyer's side and the seller's side.

Source: lefigaro

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