Simply exchange a Christmas present?
Consumers have these rights
Created: 12/21/2022 3:07 p.m
Not everyone will like some Christmas presents.
But he can also be returned.
Or?
What rights do consumers have in retail?
Munich ‒ Not every Christmas present is a hit.
Everyone knows that.
After all, you've made a long face yourself from time to time when instead of the desired gift there was a succinct replacement under the Christmas tree.
However, if you just run away with the idea that “you can exchange it if necessary”, you should find out about the right of return beforehand.
Because is it really true that the customer has a right to a return?
The most important things about exchanges and returns in brief:
Just because the customer
doesn't like the product does
n't mean it can simply be exchanged.
It depends on the goodwill of the dealer
Almost every
contract concluded on the Internet
can be revoked within 14 days
If a
gift is defective
, customers have clear rights: exchange, repair, money back
There may be a deadline
for a
voucher as a gift
Customer rights when shopping: keep the receipt for an exchange to be on the safe side - many retailers are accommodating
It's always worth asking beforehand if you can't find any information about the exchange in the store itself, advises the
Verbraucherzentrale (VZ) Bremen
.
If the exchange is possible, customers should preferably have this given in writing.
According to VZ Bremen, there is no fundamental right to exchange or return goods in brick-and-mortar retail.
If there is no information about the exchange in the store, it is always worth asking in advance.
Consumer Center Bremen
However, many retailers also voluntarily grant customers the right to return or exchange the goods.
However, customers should keep in mind: Reduced or individually manufactured products are regularly excluded from exchange or return.
According to consumer advocates, it is therefore advisable to always keep the receipt and the original packaging.
The retailer may also ask for both receipts for the exchange or return of the items.
Customer rights when shopping: In online trading, there is a 14-day right of withdrawal - complaints can be made within two years
Anyone who orders online, on the other hand, has a 14-day right of withdrawal.
However, online retailers often grant the right of exchange for longer than 14 days.
If there is no information on the right of withdrawal in the online shop itself, the best thing for customers to do is contact the online retailer.
Incidentally, customers can also return the products to the sender if they do not like the items they have ordered.
It is important, however, that the cancellation period
has not expired
on the Christmas holidays , according to the consumer advice center in North Rhine-Westphalia.
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My space
If you don't like the gifts after all, the goods can also be exchanged.
think!
(Iconic image) © Ralph Peters/imago
Anyone who receives a defective gift also has clear rights.
If the purchased goods are not in order, there is a two-year period for making new purchases with retailers and complaining about product defects.
It does not matter whether the goods were bought in a shop or on the Internet.
So if there is trouble with the purchased goods, various solutions are possible.
In many situations, customers are entitled to a free repair, a replacement product, or even a refund.
The exchange check by the NRW consumer advice center explains what options customers have in these cases.
Customer rights when shopping: Most vouchers expire after a three-year period
Anyone who finds a voucher under the Christmas tree instead of a gift has a free choice.
How nice.
But even here there is a small pitfall.
A period of three years usually applies to vouchers.
But during this time a wish should actually be granted.
With this in mind: happy holidays to everyone.
(
dpa/sth
)
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