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Exchange of gifts? In business, you should rely on goodwill

2023-01-04T06:05:55.695Z


Exchanging Christmas presents - can you simply exchange unwanted presents for money? Created: 01/04/2023, 07:00 By: Carina Blumenroth The holidays are over and it's time to start looking at your presents. You are not satisfied - you must take this into account when exchanging. Have you received another sweater that you don't like or that doesn't fit? Then you can of course exchange the items.


Exchanging Christmas presents - can you simply exchange unwanted presents for money?

Created: 01/04/2023, 07:00

By: Carina Blumenroth

The holidays are over and it's time to start looking at your presents.

You are not satisfied - you must take this into account when exchanging.

Have you received another sweater that you don't like or that doesn't fit?

Then you can of course exchange the items.

Especially when clothes don't fit, it's easier to ask for the receipt.

But how exactly does it work if you want to exchange gifts?

Exchanging gifts in store - is the money refunded?

Do you want to exchange a Christmas present?

In retail, you have to rely on goodwill.

You usually have better luck online.

(Iconic image) © Maskot/Imago

With the receipt you have more chances to exchange the clothes.

In retail, however, you have no legal right to exchange clothes, informs the

Juraforum

.

However, you can hope for the goodwill of the company.

Sometimes it is the case that they take the goods back - in some cases, however, you will receive a voucher in return for the value of the exchanged item of clothing.

You often have better luck online: there is a fourteen-day right of withdrawal – many online retailers offer a longer return period.

How exactly this looks in each individual case depends on the terms and conditions of the respective dealer.

If anything is unclear, it is definitely advisable to contact the retailer in advance by email.

If the right of withdrawal of fourteen days applies, this applies from receipt of the goods, informs

ZDFheute

.

Money back for defective goods?

Another case is when the goods you received as a gift are defective.

In this case, you will be refunded the purchase price, it is also possible that the purchase price will be reduced or you can withdraw from the purchase, as the

Juraforum informs

with reference to the German Civil Code (BGB).

CDs, DVDs or software do I get my money back?

In addition to the streaming offers and online services, there are certainly CDs or DVDs under the Christmas tree for some.

The seal is important for an exchange - so if you have received something twice or do not like something at all, then the protective film should still be intact.

Cosmetic products, erotic toys, contact lenses or toothbrushes are usually not taken back, as

ZDF

informs.

However, underwear and swimwear can be returned, as the

Brandenburg consumer advice

center writes.

However, you should try the items on carefully and not remove any labels or protective films.

Lawyer Stefanie Kahnert recommends in an article by the

consumer center Brandenburg

that customers should make retailers aware of the legal situation if an exchange of swimwear or underwear is refused.

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Don't like the gift?

Sell ​​it online

If you don't like the gift and you don't want to confront friends or relatives about it, there is of course the way out to resell the unwelcome gift on the Internet.

However, it is important that you register on the respective platform as a private seller.

You don't have to grant a right of cancellation or return, as

ZDF

informs you.

You can also exclude the statutory warranty, using the following sentence: "The goods are sold without any warranty."

Be careful not to use any text or photos from the retailer.

It is better to write a small information text yourself and take pictures of the closed packaging.

Source: merkur

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