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Urso summons Dazn for 'disservice'. The company: 'it's not our fault'

2023-01-06T11:41:47.836Z


"To protect consumers, I summoned the top management of the Dazn company to the ministry for 12 January". (HANDLE)


  More outages, more protests.

There is a new Dazn case relating to the live broadcast of Serie A football matches, in particular last night's Inter-Naples, and the summons of the company by the Minister of Enterprise and Made in Italy arrive on time. Adolfo Urso.

He will deal with the matter on Tuesday 10, and his colleague owner of Sport, Andrea Abodi, and "the top management of Serie A" will also take part in the meeting with the representatives of Ott, which holds the exclusive right to Serie A, as the same clarified Urso, who is responsible for the digital delegation.

   "We apologize to users affected by the disruption caused by an external partner."

"To protect consumers - Urso announced -, I summoned the top management of the Dazn company to the ministry on January 10, with the Minister of Sport, Andrea Abodi and the top management of Serie A. The continuation of the disservice - specifies the minister, referring to the previous cases - requires clarity on the actions that the company intends to take" and on "investments in the network and technology, in order to respond to user needs".

The CEO of the Serie A League sent a formal letter to the Ott this morning, highlighting his tough stance on the failure to comply with contractual obligations, and then informed the 20 clubs of the top division gathered in the assembly.

   For its part, Dazn expressed regret for the evening disruptions, both in Inter-Napoli and in Udinese-Empoli, and apologized to the "users affected, he specified that they only affected some of the fans who followed the two matches in the evening , explained that the problem arose from a "global external partner, in charge of managing the distribution of traffic on the servers used by Dazn"; the protection mechanism, always underlines the Ott, was activated by restoring vision, but this does not detract from the intention of "actions" to protect the service and investments, because "quality and attention to the consumer remain essential priorities for us"Dazn ended up at the center of criticism again after the blackout of several matches on the first day of this championship prompted AgCom to ask for compensation, the Ott to apologise, the Serie A League to thunder, up to the final intervention with the so-called 'Vezzali award' on reimbursements.

   While waiting for the appointment with Urso, Codacons underlines "yet another technical disservice" and hence the decision to "submit a new complaint to AgCom", or to the Communications Guarantee Authority.

Source: ansa

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