Net deception?

Supermarket apologizes for fries - but too early

Created: 01/11/2023 06:22

By: Kai Hartwig

Manufacturers keep causing trouble with deceptive packaging.

Now a Netto customer complained, but she overlooked something crucial.

Munich – The prices for groceries have recently become higher and higher for consumers.

The Corona crisis and the Ukraine war are some of the reasons for the price increases in supermarkets and discounters.

And sometimes the customers of Aldi, Lidl, Netto, Rewe, Edeka, Kaufland and others only notice at second glance that a product is now more expensive.

Then there are often deceptive packages involved.

In this context, one also likes to speak of the so-called shrinkflation.

This means that products will be sold at the identical prices as before.

However, the packaging content has been significantly reduced in comparison.

The consumer center has now even chosen the deceptive package of the year 2022, a cheese won the unflattering award.

Net customer pissed off because of the supposed French fries deceptive package - "Thank you for the fooling"

On the other hand, the accusation that there is a deceptive package is sometimes unjustified.

An Aldi customer recently sensed a deceptive meat pack – and was then taught otherwise.

The same thing happened to a Netto customer who publicly complained about a frozen product.

However, she must have overlooked something crucial.

The consumer first vented her anger on social media.

In addition, she posted a picture of the package of fries she had bought in a Netto branch on the discounter's Facebook page.

And wrote indignantly: "Who are you kidding???

750 grams, then weighed out, 436 grams for 1.99.

Thank you for the prank."

sham?

Customer weighs net fries – discounter apologizes, but probably a little too early

The net customer opted for three-quarters of a kilo of “American-style steakhouse fries”.

And indeed, another image showed a new, significantly lighter weight of the fries.

The net customer had apparently put this on a scale to check the weight given on the package for a test.

In the snapshot, the scales only show 429 grams, in her post the net customer wrote 436 grams – both values ​​are just a little more than half of the original weight anyway.

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So was the customer's anger justified?

For the social media team of the net apparently yes.

An employee of the discounter commented on the Facebook post and apologized for the alleged deceptive packaging: "Thank you for your contribution.

We regret that this product error has occurred in your case. ”The complaint will be forwarded, it said.

However, the net customer service may have apologized to the customer a little too hastily.

Because some users noticed something that took the case in a completely different direction.

A Netto customer weighed her fries and was sure: This is a sham.

But she was probably wrong.

© Screenshot / Facebook.com/nettomarkendiscount

fries too light?

Users take a close look and debunk the allegation of a net customer to cheat

And the net employees had presumably overlooked that.

On the second "proof photo" of the angry customer, you could see quite clearly that the fries in the scales had already been prepared in the oven.

The heat in the oven causes the deep-frozen fries to lose weight as the liquid escapes and evaporates.

The weight loss of almost half the value that the potato sticks weigh when raw could be explained in a plausible way.

Accordingly, the angry net customer also got the ridicule of some Facebook users.

"You don't have to regret anything," said one of the Netto employees, "she measured after baking.

Physics isn't her forte." Another just said: "Would have made sense to weigh the lard before the baking process, and not afterwards." The users are probably right about that.