Italiaonline "plans to restore Libero Mail and Virgilio Mail within the next 24/48 hours. We are aware that this creates difficulties for our users, but being the Italian mail provider requires us to be very serious".
The company, which immediately apologized to the users and put its team of technicians to work, takes stock of the incident, the work it is doing and gives a time horizon for resolving the problem.
"In recent weeks, in order to offer an increasingly better and more up-to-date service, we have introduced an innovative storage technology to support our mailboxes, supplied by an external vendor, a manufacturer of storage technologies used by some of the most major companies in the world.Unfortunately,
an operating system bug has compromised its correct functioning and, consequently, that of the mailboxes present on it.
The vendor is working tirelessly to resolve the issue, creating a fix to resolve the issue, with support from all of our internal teams.
However, since it is an operating system-level bug, the solution is requiring technical development times, with the primary objective of protecting data integrity".
And while someone is already talking about the Italiaonline class action, which admits "the times have been long so far, we realize it", he recalls that "we have been the email provider of Italians for 25 years, our users are not scattered around the world, but they are our neighbors, our friends and relatives, the professionals of our country.
Therefore, we cannot fail to have the protection of Italians' data as a priority, because they are our strength.
This is why we want to reopen the boxes in a definitive and stable way".
The Prime Minister intervenes on the case of the blocked emails of Libero and Virgilio involving 9 million Italians.
"A situation that is creating inconvenience and damage to all the professionals who make use of these tools. To this end, through the offices of the Department for Digital Transformation, this morning I contacted the CEO of Italiaonline - the company that manages the two providers - in order to clarify the origins of the problem and identify as soon as possible a solution that can guarantee respect for the integrity of user data", said the Undersecretary in charge of technological innovation, Alessio Butti.
