In Kaufland, a customer has to watch the price of cooked ham keep rising.
Eventually his hat cord bursts and he reads the company the riot act on Facebook.
Munich – Shopping trips are rarely a pleasure.
Especially in times of inflation.
Since the comb can swell the customer ever.
The collar burst.
The bile come up.
Maybe all three at once.
It must have been something like this for a Facebook user when he visited Kaufland.
A concrete, but probably not the only, trigger was the pricing of packaged cooked ham, which was available for 3.29 euros per 200 grams.
As can be seen from the photo distributed by the customer.
For him, a red price line was apparently crossed.
It didn't help that it was "extremely sliced" delicacy cooked ham.
Kaufland customer angry about cooked ham: "Didn't you hear the shot?"
The customer then vented his anger on Facebook.
In doing so, he complained about the price development, which he apparently followed very closely.
"Didn't you hear the shot?
How much do you still want to squeeze the lemon in the name of the customer?”, the ham lover rumbled: “The ham started at 1.69 and then increased to 1.99 and 2.49 and was finally at 2.99.
Now the next increase to 3.29.” This would actually mean that there would not be much left to double the old price.
But that's not all, the customer added: "Sorry, but you're crazy, you criminals.
Or what is the reason for the renewed price increase?
Earthquake in Turkey?” With that he had let off steam, at the same time drawing a questionable connection to the accident with thousands of deaths.
Video: Customers discovered these five strange things in the supermarket
Kaufland customer complains on Facebook: the company refers to the netiquette
The answer from the Kaufland team was not long in coming.
And it tried to keep the conversation on track.
"We're sorry you're upset about the price increase.
We understand that and would like to help you with your request,” the company commented under the post.
At the same time, there was a hint to moderate the choice of words a bit: "According to our netiquette, meeting eye-to-eye is the basis for effective communication and helps everyone to find a quick solution." The question almost inevitably arises as to how often Kaufland and Co. have to try this or a similarly worded sentence.
In any case, the company asked the angry customer to provide the email address via direct message.
Customer management should then be put on track.
Will there then be an extra sausage for the customer?
As is often the case at the deli counter for the little companions.
Kaufland and the boiled ham price: Facebook users advise going to the butcher
In any case, another user had a free tip ready.
He wrote under the Facebook post: "Then don't buy it.
Or go to the butcher.
There is still the good meat/the good sausage.”
It's definitely fresh.
Pretty sure local.
But hardly cheaper than the Kaufland cooked ham, which made the customer cook.
So it's also a question of priorities.
(mg)