Rising prices for electricity and gas have placed enormous burdens on consumers.
Now a utility is shocking its customers with discount plans and 800 percent price increases.
Neu-Isenburg ‒ It is now known that consumers will have to pay more for energy this year.
Despite price brakes, it is becoming more expensive.
Most customers expect significantly higher deduction plans from their energy suppliers.
But now a Hessian provider of green electricity has shocked its customers.
Eprimo, based in Neu-Isenburg, is obviously issuing plans with price increases that no customer can really understand.
A user should probably pay a discount with a price brake of 877 euros per month instead of the previous 110 euros per month.
A number of other customers also confirm that the energy discounter, which belongs to E.ON Energie Deutschland GmbH, claims far too high a deduction.
According to Stern.de,
the supplier's customers
report 700 euros instead of the current 150 euros per month .
Another customer received a discount of 2064 euros per month.
According to Stern, he is said to have paid 270 euros beforehand.
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Hessian supplier shocks customers with 800 percent price increase.
(icon picture)
© UJ Alexander/imago
Where is the mistake, many customers ask?
A technical error, the SAP software or incorrect consumption as the basis for the invoice are quickly identified as causes.
A request to the company should bring relief.
It is obviously a "communication error", quotes
Stern.de
from Eprimo spokesman Roman Zurhold.
Because the letter did not clearly communicate what amount had to be paid by the customer and when.
Requests for additional payments, which would actually only have appeared on the next annual statement, caused confusion for customers.
According to Zurhold, this was done to protect customers from high one-off additional payments.
But this explanation does not really serve the purpose of enlightenment either.
In any case, the phones are no longer standing still at Eprimo in Neu-Isenburg.
But according to the supplier, this is due to the questions about the price brake.
Eprimo customers shocked: Consumers can use their special right of termination and change providers
Consumer advocates advise customers to make use of their special right to terminate the contract in the event of steep price increases.
Because not only customers of the Hessian supplier receive high bills and higher advance payments.
Customers from Bavaria can already sing a song about higher payments, irritation and chaos when it comes to billing.
Two tips from consumer advocates when utilities raise prices:
As a rule, you have a
special right of termination
with every price change .
In the case of a special contract, the special right of termination requires a contract change, which in most cases is a price change.
The contract can then be terminated at the point at which the price increase takes effect.
For example, if prices go up on January 1st, you have until December 31st to cancel.
This means that your cancellation must reach the company by December 31st.
If you want to switch providers, you should definitely cancel yourself in order to
keep the notice period
.
Keep in mind that you could possibly lose a bonus if it has a one-year delivery condition, for example.
This is regulated by the respective general terms and conditions of the energy provider.
Eprimo customers shocked: This is how consumers find the right electricity or gas tariff
One thing is clear.
Most utilities are raising electricity and gas prices due to the energy crisis.
According to experts, the prices for this should fall again soon.
However, electricity is still expensive for consumers - but not the same everywhere - as the electricity price atlas shows.
A change of provider can therefore definitely pay off.
A look at the tariffs of the basic supplier can also be worthwhile for some customers.
In many districts in Upper Bavaria, for example, the basic supplier is cheaper anyway than the tariffs currently offered by energy suppliers on the market.
Comparison portals such as Check24 and Verivox, which can be used to quickly find the best rates online, are also helpful when comparing rates.
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List of rubrics: © UJ Alexander/imago
