Hungarian low-cost airline Wizz Air sold plane tickets to Poland and Italy from Israel for 60 shekels both ways ($16), but decided to cancel them a day later.
The company claims that this is a mistake and that buyers will receive their money, but on travel forums such as Secret Flights, many have complained that Waze only agrees to give buyers a credit and not a refund. Others complained that the flights were cancelled after they thought they had "stung up" the system and purchased cheap tickets for the coming months.
It all began last Thursday, when word began about an "unusual mistake" by Wizz Air, which sells cheap airline tickets for $16. Many rushed to purchase the cheap flights and received confirmation, but a day later Waze informed them that it was a malfunction and their money would be refunded.
The mistake became clear after a day, the passengers received their money. Wizz Air (Photo: Wolf PR)
Wizz Air: "A technical malfunction occurred during the inspection of the reservation system"
But that's not the end of the story. Passengers complained that Waze kept the money with it and only provided credit to passengers for future flights, and did not refund it as it claimed in the email the passengers received. "So I thought I managed to buy tickets for 60 shekels," wrote one Facebook user, "so it's not too bad that they canceled, the minimum on their part is to refund what I was charged. So it's not, they claim they don't refund the extra service I paid for of choosing a name later. Another thing is that what is most annoying is that instead of returning the credit they put the money to use with them in the credit and not as they said credit to the card."
Another wrote: "I also got a cancellation on the flight to Poland that was bought for a total of 200 NIS with seats. But now I received an email that the money is returned to Waze account with 120% as I requested. The problem is that I didn't ask! They keep the money with them to secure future orders. It's only 200 shekels, but it's dirty."
Wizz Air said: "The airline confirms that a technical malfunction occurred during the review of the booking system, which led to an incorrect display of ticket prices for Poland and Italy. As soon as this issue became known, our team immediately fixed it and all affected passengers were automatically notified and will receive back any amount paid. We apologize for any inconvenience caused to all customers affected by this technical malfunction and invite passengers who require further assistance to contact our customer support team by phone or via the live chatbot."
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