A Lidl customer can't get rid of his deposit voucher in the discounter because it comes from another branch. Annoyed, he creates air on the net.
Saarburg/ Munich – Supermarket chains such as Rewe and Edeka as well as discounters such as Aldi and Kaufland are repeatedly targeted by disgruntled customers. For example, complaints are circulating on social networks about misleading pricing, a rip-off at the customer's parking lot, a hefty paprika price and various disgusting finds.
Now a rejected deposit voucher in Saarburg (Rhineland-Palatinate) caused new trouble. Because it comes from a Lidl store in Trier, it is not accepted in the Saarburg store. The disgruntled customer took this as an opportunity to get rid of everything on his Facebook page that goes against the grain at the discounter anyway.
Lidl customer furious: "Should I seriously drive 30 minutes now just to redeem a 2 euro deposit voucher?"
The Lidl customer scolds angry emoji faces: "Is it to be believed that Lidl Germany from Saarburg rejected my deposit voucher? Yes, you read that right! And why? Because he comes from a branch in Trier! Should I seriously drive 30 minutes now just to redeem a 2 euro deposit voucher?"
Apparently, the deposit receipt finally brought the bubbling barrel to a boil. Because the customer adds: "I notice a significant loss of quality at Lidl. The price labeling seems to be a mess - unlike in ALL other stores, the price tags hang over the products. It's confusing, isn't it?"
His anger picks up speed and the Lidl customer continues to unpack: "But that's not all! Confusion is deliberately created when awarding prizes. For example, two types of baguettes side by side. On the left the cheap ones (of course they are sold out) with a price tag and on the right the more expensive baguette, but without a price tag, so that you think all baguettes are the cheap ones. Where is this going, Lidl?"
Lidl customer shows the deposit receipt and a photo of the cashier on Facebook – and receives criticism for it
The outraged Lidl customer encourages other users to share their thoughts and experiences with him. But the reactions backfire – and he gets a lot of headwind:
- "Instead of complaining - why didn't you hand in your receipt directly when you handed in your deposit?! You notice yourself, don't you? That's just the way it is and that's it. Always these stupid discussions, especially when the customer is the real cause of the situation."
- "Everything is done on purpose – when I read that again. Deposit vouchers can only be redeemed at the branch where you handed in the empties. That's logical and not just at Lidl!"
- "Then just go shopping somewhere else if it's so stupid there. I don't quite understand what the problem is."
- "Since the introduction of deposit machines, deposit vouchers can only be redeemed in the stores where the bottles were delivered. And that's the case with Lidl, Aldi, Rewe, Netto."
- "Another classic from the series: the fingers work faster than the brain. It is the case everywhere that the deposit vouchers can only be redeemed in the branch where they are issued. This is the only way they can be settled via the POS system, especially since it is written on the deposit receipt in all clarity and hard to miss "Redeem the deposit voucher only in this branch!". You also drove 30 km to buy the bottles, so it won't be a problem to redeem it there again. What is particularly blatant, however, is that you have the audacity to take photos of employees in a branch without their consent and then publish them, albeit censored. That's just the last thing!"
It is not uncommon for those affected to find little encouragement with their complaints on Facebook and Twitter. A customer complained about an Edeka deceptive package and received ridicule. Another complained about mold product and received plenty of criticism. (Vivian Werg)