A customer describes an incident that is said to have taken place at a Rewe checkout. The whole thing is making waves – who was wrong?
Berlin – The post by a Rewe customer from Berlin is making waves: In less than 24 hours, it has already been viewed more than 90,000 times, with more than 1,800 "likes" and commented on in rows. Although nothing is confirmed by her description and the details, the incident really doesn't seem made up. She writes on Twitter: "When the cashier at the Rewe didn't grab the deposit receipt in time and it got under the cover with the conveyor belt and he then said to me easily: 'Bad luck, it's gone now' ... You would have become subtly, wouldn't you? RIGHT?"
Rewe checkout band "swallows" deposit receipt – and employee makes himself unpopular with customer
Many agree with the Rewe customer. "Yes", "Definitely" or "Yes sure", they write when asked if they would have become too. Another even says: "I would have left all the purchases on the conveyor belt and left the store". But that was out of the question for the Rewe customer: "And they also gave them the 6 euro deposit as a gift! Nope." Another comment reads: "At 6 euros, I would have been too."
Others see it differently - or at least in a more differentiated way. "Huh, no. Just give it in person and don't put it on the belt" or "No, because I always donate the deposit voucher," they write. Some people simply ask the customer to take care of their deposit receipt: "The ribbon is for goods, not for money, customer cards or deposit vouchers. Of course, you can also make it extra difficult for the cashier. I'm sure you'll turn down the discount stickers and then get upset if there's too much on the receipt," one user instructs the Rewe customer.
Who was the fault that led to the Rewe scandal? Twitter community divided
Another user, who probably used to work in retail herself, can only shake her head at the cashier: "After I was allowed to work with some cash registers: There is a collection drawer at every cash register. Open it, get it out, scan.... What is the problem of some colleagues?"
Rewe incident has a happy ending
The Rewe customer provides further details about the incident in which the deposit voucher disappeared behind the conveyor belt: "He didn't want to fumble it out of there. Allegedly, it is forbidden to put the receipt on the tape. I asked: Where does it say that? Here it says 'put all goods on the conveyor belt'. Where does it say 'except deposit receipt'?"
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After all, the incident had a happy ending, as the customer describes in several places: "The store management saved the receipt. And then everything was fine," writes the Rewe customer. How beautiful. By the way, there is also a trick to avoid such trouble, one user knows: "That's why I always put the deposit voucher ON articles." Clever. Did you know that you shouldn't put a certain drink on the checkout belt? There are even signs pointing to it. (lin)