Status: 21.09.2023, 10:11 a.m.
By: Torben Niecke
Deutsche Bahn is announcing an innovation in long-distance transport. When purchasing saver tickets, customers will have to provide additional information from October.
Hamm - Rail travelers and commuters are facing a change. When buying saver tickets for Deutsche Bahn's long-distance transport in travel centers or agencies, customers will also have to provide a mobile phone number or an e-mail address there from October 1, wa.de reports.
Innovation in ticket purchase: Deutsche Bahn changes to the saver fare
As a background to this measure, Deutsche Bahn states that it wants to push ahead with the switch to online tickets. "We continue to switch to online tickets because we want to better inform customers about their itinerary," said a spokesman for Deutsche Bahn at the request of the German Press Agency. Above all, in order to be able to point out short-term delays and cancellations, it is important to have the contact details of rail customers.
This new regulation only affects customers who purchase saver tickets at travel centers and agencies. If you buy your tickets online or via the DB app, you have already stored your contact details anyway. When buying from a vending machine, the regulation does not yet apply.
Travelling by train: Only one in five tickets is not bought online
For the time being, Deutsche Bahn is restricting the obligation to provide contact details only to its saver fares in long-distance transport. Deutsche Bahn states that only one in five tickets is not purchased online. By e-mail or SMS, these customers can also be reliably informed whether there are delays or even failures for their connection.
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