Status: 02.10.2023, 04:45 a.m.
By: Jennifer Lanzinger, Sarah Neumeyer
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Major disruption at Deutsche Telekom causes trouble among customers. © IMAGO/imageBROKER/Christopher Tamcke
Numerous services at Deutsche Telekom are down on Friday evening. The company expresses itself with good news and apologizes.
Update from September 30, 6:41 a.m.: After several Telekom services were down due to a major disruption, the company is expressing good news: "We were able to solve the technical problem with the login of our services (e.g. Magenta TV)," Telekom announced on the news service X (formerly Twitter). "At this point, we apologize for taking so long," the statement continues. Affected by the malfunction were Magenta TV (login, boot process), e-mail login, customer center login and, in some cases, the telephony center login. Also on the portal All Disruptions, the number of reports in the evening between 19 and 20 p.m. decreased significantly. "Fixed network, mobile communications and the Internet were not and are not affected by the disruption," Deutsche Telekom makes clear.
First reported on September 29, 16:22 p.m.: Kassel – Major disruption at Deutsche Telekom, numerous services are down on Friday evening, just in time for the end of the working day in Germany. As Deutsche Telekom itself announced on Twitter, there may be impairments with the following services: Magenta TV (login, boot process), e-mail login, customer center login and, in some cases, the telephony center login. Accordingly, work is already underway to fix the technical problem. Thousands of outages have already been reported via the allestoerungen.de portal.
At 17.14 the problem is not yet resolved. When a customer desperately asks for an update, the account "Telekom_hilft" can only answer: "Unfortunately not yet."
Fault reporting portal explodes: Customers annoyed by Deutsche Telekom's communication - maintenance work?
On the All Disruptions portal, user complaints are literally exploding – and they come from all over Germany: Hamburg, Berlin, Munich, Frankfurt, Dortmund, Duisburg and Wuppertal seem to be affected. Magenta TV has not been running "for several hours," some users write.
Others report that you can switch on, but the service stops at ten percent. "There has also been no Magenta TV in Trier since about 14:00 p.m. Mail and Internet work. Of course, no one can be reached in Telekoma's fault hotline (sic) and a tape announcement is running," writes one man. Some are surprised by the news that Deutsche Telekom is carrying out maintenance work – and ask that they get in touch the next working day.
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Telekom: Unclear how long the disruption will last
When asked how long the disruption could last, there is still no exact answer in Telekom's network X (formerly Twitter). When asked by customers whether it would be more likely to be three hours or three days, Telekom employee Timur K. only says: "Unfortunately, we can't give an exact time at the moment." It's their turn and they hope that it will work again in time for the Bundesliga evening.
Deutsche Telekom also does not want to rule out a connection with other disruptions at the moment: In the afternoon, the online service provider Discord was affected by a disruption. Is there a connection with Cloudfare, does a customer want to know? This is unclear, according to Deutsche Telekom employee Anna. Good nerves, one customer wishes – others hope for compensation if the football evening is cancelled. Some remain more relaxed: "I bet a frustrated landline customer bit the telephone cable in anger and now the Internet is just broken... We just have to live with it, it's going to pass." Other news about Deutsche Telekom: In August, Deutsche Telekom announced its intention to shift investments abroad. (kat)
