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Customer orders new tablet from Amazon on Black Friday: When she opens box, the blow hits her

2023-12-05T14:48:55.484Z

Highlights: Customer orders new tablet from Amazon on Black Friday: When she opens box, the blow hits her. Amazon will refund the price, but the joy of a new technology device is gone for the time being. For online purchases, refunds are usually allowed up to 14 days after delivery. If the purchase turns out to be problematic, there is the revocation of the contract, which can lead to a fine or even a loss of money in the case of a dispute with the manufacturer or dealer. If you order and pay for a high-quality tablet, you expect to receive a high quality tablet.



Status: 05.12.2023, 15:33 PM

By: Romina Kunze

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Boards instead of expensive tablets: An Amazon customer thought she had shot a good Black Friday bargain with a Samsung Galaxy Tab S8+. Until she opened the package.

Munich – The discount days around Black Friday and Cyber Monday are over. The last parcels are likely to arrive gradually. If you were paying attention, you could already cross off some names on your Christmas gift list. Perhaps the favor of the week was also used to make due purchases or simply to treat themselves.

It is annoying when the supposed deal turns out to be a grab in the toilet. If you order and pay for a high-quality tablet, you expect to receive a high-quality tablet. If you end up with a bar of chocolate in your hand instead, you certainly haven't gotten the best bargain. Rather, the suspicion of having fallen for a scam arises.

Chocolate bars instead of expensive tablets – Black Friday shopping backfires

It should be clear to everyone that not every deal ignites even in the popular bargain week. Be it because the understanding of the offer of bangers is far apart between the manufacturer and the consumer or the newly acquired part simply does not meet the idea.

The latter is certainly also likely to be the case with an Amazon customer. As an acquaintance of hers reports on X (formerly Twitter), she actually thought she was buying a high-quality Samsung Galaxy Tab S8+ – after all, one of the newest and most powerful tablets behind the Ultra version of the well-known manufacturer. But instead, she only looked at two bars of Milka chocolate when she opened the package.

After all, the goods are the large 300-gram bars. However, it is questionable whether the confusion can be overlooked at the price of around 700 instead of 1000 euros (new price on the release date in 2022). As the acquaintance and creator of the tweet asserts, this is not a fake. Which can hardly be verified beyond doubt. His verdict: "Brazen number." In the comments, he is met with understanding, but also with flippant remarks. "And somewhere now a child bites into the glass and swallows a circuit board. Bizarre," joked one user.

Amazon takes action against fraudsters – "Satisfaction is the top priority"

The "Black Friday" stroller was probably not in the mood to laugh. Online retailer Amazon will refund the price, but the joy of a new technology device is gone for the time being. "The satisfaction of our customers is our top priority and we are sorry if a customer's experience did not meet the high standards we expect," a company spokesperson said in response to IPPEN's request. MEDIA. It is not possible to answer how the specific mix-up came about.

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But they are working hard to create a trustworthy shopping experience. To protect against fraud, professional systems are increasingly being used to identify suspicious behavior. In doing so, the company is in close contact with consumer protection and the authorities.

However, it is questionable whether Amazon can be blamed at all in the case of the wrong tablet. The X-users make assumptions as to whether the fault could have been with the dealer, manufacturer or delivery.

Chocolate instead of expensive tablet: An Amazon customer thought she had shot a Black Friday bargain – until she opened the packaging. © Screenshot/X.com

Online Shopping Issues – Here's What You Can Do

So what can be done to avoid being left with the shortfall? Of course, buyers also have secured rights on Black Friday and other bargain days. However, it gets tricky when it comes to word against word at the end. Therefore, one user advises in the comments to "always make an unboxing video". In other words, filming yourself unpacking the goods for the first time after receiving them. This is especially true for "such expensive goods", according to the advisor.

As a last solution, there is the revocation. If the purchase turns out to be problematic, you can withdraw from the purchase contract, advises the consumer advice center. For online purchases, exchanges and refunds are usually allowed up to 14 days after delivery of the product without giving any reason. This also applies to discounted goods – regardless of the sometimes drastic drop in prices. However, return shipping costs could be incurred, there is no guaranteed free return shipping, according to the consumer advice center.

On the other hand, no costs may be charged for a requested repair or replacement of damaged goods. The German Lawyers' Hotline (DEHAG) explains this. "Likewise, you're not tied to just one option. If you initially decide to have a repair, but change your mind and demand a replacement, the seller must comply with the request," it says on the DEHAG homepage. If the bargains are legally flawless, but questionable in themselves, the only thing that helps is the humor of the X user, as in the case of a "Swabian Black Friday deal. (rku)

Source: merkur

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