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New scam hits Netto customers: Purchases are simply debited from the PayPal account


Highlights: New scam hits Netto customers: Purchases are simply debited from the PayPal account. Unauthorized third parties apparently have access to Netto's app and make purchases via PayPal. Contactless payment in the supermarket is popular with many people in Germany. Compared to other European countries, however, it is rarely used in German supermarkets. The money has - according to the reports of affected customers - not yet been refunded, but Penny has refunded the money of those affected by the scam.

Status: 06.12.2023, 04:51 a.m.

By: Michelle Brey

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Customers of Penny report cases of fraud when paying with PayPal. © Michael Gstettenbauer/Imago/Aviation-Stock/Imago

Netto's customers are angry. Unauthorized third parties apparently have access to the discounter's app and make purchases via PayPal.

Bremen - Contactless payment in the supermarket is popular with many people. Compared to other European countries, however, it is rarely used in Germany. Discounter Netto offers its customers the option of paying via smartphone, all that is required is the Netto app. However, as it now turns out, users are apparently affected by a scam.

Netto app: Customers with PayPal payment report fraud cases - scam apparently piles up

"Stay on the safe side and use mobile payment at the checkout" is how Netto advertises the function on its website. Customers have two options. On the one hand, they can deposit their bank account in the Penny app by direct debit mandate. A second variant is to link the app to a PayPal account. However, it was precisely in the latter case that fraud cases of a certain scam apparently often occurred. For example, posts in the PayPal forum show that third parties have unauthorized access to the app and make purchases that are then billed to customers.

The following scam seems to be on the rise:

  • Netto customers find out about a purchase that they did not make themselves.
  • Amounts in the three-digit range, sometimes in the four-digit range, are invoiced.
  • At the time of the purchase, some of the net customers were several 100 kilometres away. As a result, the location between the customer and the place of purchase did not match.

Scam in Netto app: This is what customers who pay with PayPal report

A Netto customer wrote in the PayPal community: "On 08.11.2023 I received an email from Netto that they would thank you for the purchase over 100 euros. The only problem was that I had shopped in Saarbrücken (a 2.5-hour drive from me), but I didn't know anything about it because I was at home." He could prove that he had not been in Saarbrücken at the time of the purchase, but at his home, he continued. PayPal had left him "sitting in the rain".

The reports of other forum users at PayPal are similar. For example, one of them was even in another federal state during the purchase. The company reportedly viewed it "as a normal transaction" in one case — and did not take action, a Penny customer reported. Another wrote in reference to PayPal: "The case was opened at 5:50 a.m. and closed again at 6:09 a.m., stating that it was not unauthorized access. That's a mega impudence."


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"Mega-cheekiness": Penny customers angry - purchases are simply debited via PayPal

An employee of PayPal replied to a post: "I am sorry to read that there has been uncertainty here regarding a debit. An unapproved payment has apparently already been reviewed and rejected by the department." It is advisable to research a potential payment in the direct debit procedure. "Theoretically, buyer protection could also be applied," it continued. The money from PayPal refunded, has - according to the reports of those affected - apparently not yet a customer. In some cases, Penny refunded the sums of money.

Penny customers affected by scam: PayPal and Netto speak out

In any case, both companies are aware of the complaints. Upon request, IPPEN. MEDIA a "statement from Netto and PayPal", as it was said in the letter from PayPal. "There is no data leak at either the Netto app or PayPal," it said. And further: "In principle, PayPal protects its customers in the event of unauthorized payments. If PayPal is notified of unauthorized PayPal account access and there is no evidence of intentional or grossly negligent conduct on the part of the customer, PayPal will refund the full amount to the person concerned."

PayPal would also get back to customers by email within ten days. The Company recommends a preventive change of the password of the user account in case of suspicion of unauthorized use of user data.

Meanwhile, the savings bank warned its customers of a devastating scam. (mbr)


The IPPEN. MEDIA-Netzwerk is one of the largest online publishers in Germany. At our offices in Berlin, Hamburg/Bremen, Munich, Frankfurt, Cologne, Stuttgart and Vienna, journalists from our central editorial office research and publish for more than 50 news services. These include brands such as, and BuzzFeed Germany. Our news, interviews, analyses and commentaries reach more than 5 million people in Germany every day.

Source: merkur

All life articles on 2023-12-06

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