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Consumer advice center sues after unexpected price increase for customers - Vodafone threatens serious consequences

2023-12-09T04:27:57.938Z

Highlights: Consumer advice center sues after unexpected price increase for customers - Vodafone threatens serious consequences. So far, over 10,000 customers have come forward to participate in the class action lawsuit. In the meantime, hundreds of thousands of customers have cancelled their contracts with Vodaphone due to the price increases. The Federation of German Consumer Organisations (vzbv) considered this price increase to be unlawful, it was then announced that a class action would be filed. As soon as the register of claims is opened, affected customers can register with the Federal Office of Justice.



Status: 09.12.2023, 05:11 a.m.

By: Robin Dittrich, Cefina Gomez

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Vodafone is facing a class action lawsuit from the consumer advice center after the mobile operator raised prices for current contracts in 2023.

Kassel – Since May 2023, complaints from Vodafone customers to the consumer advice centres have increased. For a long time, it was unclear how to deal with the complaint. In the meantime, it is clear that what started as a wave of complaints has now turned into a class action.

Customers now have the opportunity to express their dissatisfaction through the collective legal process. There is some information that needs to be checked before customers join the lawsuit.

Consumer advice centre at war with Vodafone: class action lawsuit against price increase

In May 2023, Vodafone introduced sudden price increases for existing customers with internet or phone contracts, forcing customers to incur unexpected additional costs. For example, customers who signed an internet contract before November 15, 2022 faced an additional cost of 60 euros per year.

Since the Federation of German Consumer Organisations (vzbv) considered this price increase to be unlawful, it was then announced that a class action would be filed. After the necessary law came into force in October, the federal association is now demanding the reimbursement of the allegedly overpaid contributions. So far, over 10,000 customers have come forward to participate in the class action lawsuit against Vodafone.

Consumer advice centre initiates class action lawsuit against Vodafone. © Martin Gerten/dpa

Class Action Participation: How Affected Parties Can Participate in the Class Action

Customers who have an internet or telephone contract with Vodafone and were affected by a price increase during the contract period still have the option of joining the class action lawsuit of the consumer advice centre. Again and again, the consumer advice center initiates class action lawsuits, as was recently the case with Eon.

As soon as the register of claims is opened, affected customers can register with the Federal Office of Justice. A news alert from vzbv informs about the progress of the procedure so that every Vodafone customer has the opportunity to get their money back. In the meantime, hundreds of thousands of customers have cancelled their contracts with Vodafone due to the price increases. (rb)

Source: merkur

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