As of: January 29, 2024, 5:24 a.m
By: Sandra Sporer
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A Google Play update released in January appears to be causing serious problems for some phone models.
(Symbolic image) © Yuri Arcurs peopleimages.com/Imago
Some cell phone owners should under no circumstances install a system update that was rolled out in January.
It probably affects access to the internal memory.
Munich – According to a report from Chip,
Google Pixel smartphones
are affected .
For these, the Google Play system update, which was probably rolled out in January, means that the cell phone's internal memory can no longer be accessed.
In some cases, the camera function was also impaired and apps could no longer be opened.
There is currently no solution to the problem.
The best protection is not to download the affected update at all.
Smartphones are also a big topic for parents - there are a few things to consider when discussing cell phone use with children.
Update rolled out in January causes problems for several Google Pixel models
It has not yet been confirmed that the update is actually responsible for the problems.
However, many users report that the problems started after downloading the system update.
According to the chip
, since only certain models of the Google Pixel are affected, it can
be assumed that the malfunction only occurs in a certain hardware structure.
The problem occurred with the following models:
Google Pixel 5
Google Pixel 6
Google Pixel 6a
Google Pixel 7
Google Pixel7a
Google Pixel 8
Google Pixel 8 Pro
Affected users tried to help each other solve the problem.
But they probably didn't find a good option to fix the problem.
According to some, a factory reset should help.
However, all stored data on the device - for example photos, but also contacts - will be lost.
And since the storage is not accessible, a backup copy cannot be created.
Since the update is being rolled out to users in a staggered manner, there are some who have not downloaded it yet.
They should currently refrain from carrying out the update.
You don't have to worry about the safety of your device.
The Google Play update and the security update are independent of each other.
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Factory reset is supposed to help if there is a problem after an update - if you have made a backup beforehand, you will not lose any data
It's not just an update that can suddenly make the data on your cell phone no longer available.
Even if your cell phone breaks in some other way, you can quickly find yourself without your souvenir photos and other important data stored on it.
It is therefore advisable to regularly back up the data on your smartphone.
If you have a Google account, you can activate Google backup.
This can be done in the settings.
However, the exact name of the sub-item behind which the backup copy option is hidden varies from manufacturer to manufacturer.
So you may have to click through a bit here.
Many apps such as WhatsApp also have the option to create a backup copy of your data, informs
heise.de
.
However, the backup function will soon no longer be free for some WhatsApp users.
It's also good to know how a cell phone can automatically send an emergency SMS in the event of danger.
(
sp
)